Case Work Aide

Cayuga County New York•Auburn, NY

3d•Onsite

About The Position

The work involves responsibility for a variety of paraprofessional functions in the Department of Social Services in support of staff in the implementation of programs and the delivery of service to clients. An incumbent provides basic outreach services such as home visits, assisting clients in obtaining personal needs, providing transportation and assisting in completing necessary forms. Duties also include performance of clerical and related office tasks. The work is performed under direct supervision. Supervision over the work of others is not a function of employees in this position. The incumbent will perform all related duties as required.

Requirements

Graduation from a New York State Registered or regionally accredited college or university with an Associate’s Degree or higher in Psychology, Sociology, Social Work, Counseling, Nursing, Education or other Human Services Field, Criminal Justice
Graduation from High School or possession of a comparable diploma, and One (1) year of experience which shall have involved substantial client contact in a Social Services, Mental Health or related agency.
Working knowledge of community resources and organizations.
Working knowledge of federal and state social service laws.
Working knowledge of state and local social service programs.
Ability to establish and maintain cooperative and courteous relationships with clients, agency staff and the public.
Ability to interpret department programs, goals and eligibility requirements to others.
Ability to understand and carry out oral and written instructions.
Ability to operate an alphanumeric keyboard such as a typewriter, word processor or personal computer at an acceptable rate of speed.
Ability to perform close, detail work involving considerable visual effort and strain.
Ability to prepare brief accurate reports.
The employee’s physical condition shall be commensurate with the demands of the position.

Responsibilities

Provides basic outreach services such as home visits.
Assists clients in obtaining personal needs.
Provides transportation for clients.
Assists clients in completing necessary forms.
Performs clerical and related office tasks.
Provides information to individuals or groups concerning services offered by the Department, as well as other public and private agencies.
Assists clients in completing necessary forms and in obtaining eligibility information, e.g., proof of births, deaths and marriages.
May assist clients in areas of housing, employment, school attendance, recreation, money management child care, transportation and escort.
Transports children and adults to and from counseling appointments.
Transports foster children for visits with parents and supervises visits.
Assists in communication between agency, client and the community.
Assists individuals in recognizing conditions contributing to social problems and in making efforts toward correcting these conditions.
Maintains tracking system(s) and schedules various routine activities, such as annual physicals for foster parents and service plan reviews.
Answers telephones and takes written messages.
Does occasional clerical work such as filing, assembling material or compiling data.
Reviews cases with Caseworkers and supervisors to ensure that clients are receiving appropriate services.
Reads and reviews computer forms and completes input documents for various systems; i.e. WMS, CCRS, SCRR.
Performs computer inquiries to retrieve client information.
Completes routine paperwork to open cases for services.