Case Aide

Washington County•Government Center, MN

3d•Hybrid

About The Position

This position provides support to the Washington County Licensing Unit in the Children's Division. The Licensing Unit Case Aide provides administrative and ongoing support to Child Care Licensing and Child Foster Care Licensing staff and providers. The primary responsibility is to identify appropriate licensed homes and coordinate timely placements that meet the needs, safety, and licensing requirements of children. The Case Aide maintains records, tracks training and certification requirements, maintains reports, spreadsheets, and other program information. The Case Aide also provides licensing information and support to the community via email and phone, supports provider recruitment and retention efforts, recruitment events, meetings, advisory groups, committees, and other licensing activities. Success in this role requires strong communication skills, organization, relationship-building, problem-solving, and attention to detail. The Case Aide must be able to respond quickly and effectively to time-sensitive and urgent placement needs. Other duties may be assigned to support the effective operation of Child Care and Child Foster Care Licensing programs. The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

Requirements

High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.
Strong communication skills.
Organization.
Relationship-building.
Problem-solving.
Attention to detail.
Ability to respond quickly and effectively to time-sensitive and urgent placement needs.
Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
Provide inclusive and equitable service to all members of the community with dignity and respect.
Demonstrate support for the County’s diversity, equity and inclusion program.
Demonstrates knowledge of available resources and other economic support programs.
Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs.
Demonstrates skills in basic mathematics.
Demonstrates ability to organize and coordinate job activities.
Demonstrates ability to accurately and rapidly process detailed information.

Nice To Haves

Paid work experience with and providing services to individuals from a variant of cultural and ethnic backgrounds
Paid work experience as a case aide or providing administrative support in a county or state agency in the last 5 years
Paid experience providing support in a foster care or child welfare agency setting in the last 5 years
Paid experience providing support or customer service
Work experience using the SSIS system

Responsibilities

Identify appropriate licensed homes and coordinate timely placements that meet the needs, safety, and licensing requirements of children.
Maintain records, track training and certification requirements, and maintain reports, spreadsheets, and other program information.
Provide licensing information and support to the community via email and phone.
Support provider recruitment and retention efforts, recruitment events, meetings, advisory groups, committees, and other licensing activities.
Open and maintain client eligibility records.
Review case records for completion.
Interview clients to obtain and verify information.
Perform statistical computations.
Participate in the development of procedures for service operations.
Identify procedural changes and communicate to affected staff.
Develop and create spreadsheets and reports.
Provide administrative support for advisory or community committees.
Authorize, verify and process service payment of services.
Code and reconcile payments.
Coordinate billing for social services expenses.
Establish records to ensure reimbursement of eligible funding.
Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses.
Assist with budget process as requested.
Perform other duties as assigned.