CASE PROCESSING MANAGER I - 73005949

State of Florida•Cambridge Township, MN

18h•$49,794 - $60,232•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program is hiring a Case Processing Manager I in Naples. This internal agency promotional opportunity supervises a team of nine operational staff in a customer service environment. The manager serves as an administrator, coach, and advisor; trains team members; works with the Service Center Manager on operational plans; allocates resources to support productivity; and analyzes business requirements to identify gaps and solutions. The position is mission essential and may require additional hours for business needs or emergency and disaster-related duties. Part-time telework may be available after required training and achieving an acceptable level of proficiency.

Requirements

Must currently be employed with the Florida Department of Revenue.
Experience assigning work and/or leading teams.
Experience coaching, mentoring, promoting professional development, and supporting performance improvement activities.
Experience communicating through multiple methods, such as report writing, public speaking, correspondence, email, meetings, and memos.
Two years of experience working in the Child Support Program.
Two years of experience in a position involving conflict or problem resolution with employees, partners, and the public.

Responsibilities

Manage a team of nine operational staff.
Serve as an administrator, coach, and advisor, and provide training to team members.
Work with the Service Center Manager to develop, implement, and monitor operational plans.
Determine resource needs and shift available resources to ensure a high level of productivity.
Analyze existing and new business requirements to identify gaps and provide solutions.
Be available for emergency or disaster-related duties, which may require additional hours.