Case Operations Manager

Morgan & Morgan•Chicago, IL

About The Position

Morgan & Morgan is seeking a Case Operations Manager to support its Complex Litigation practice, which represents clients in cases against large companies. The role serves as the operational lead for cases, working directly with leadership to ensure effective and efficient case development from client sign-up through settlement. It calls for operational excellence, strategic thinking, empathy, leadership, organization, initiative, and the ability to learn quickly.

Requirements

At least 3 years of work experience in management consulting, business operations, or an operations management role.
Excellent problem-solving and structured-thinking skills.
Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
Advanced analytical skills and experience delivering data-driven recommendations.
Comfort working autonomously in a fast-paced environment across multiple high-priority projects.

Nice To Haves

Prior knowledge of the legal field, especially personal injury law firms.
Prior experience with Salesforce.
Experience at a startup or high-growth company.

Responsibilities

Oversee case operations, including developing, implementing, and driving adoption of tools and processes for case teams.
Collaborate with Legal Leadership to manage case-development timelines, pace, and scope against deadlines.
Own inventory reporting, provide visibility into case-development status, evaluate performance, and identify opportunities for operational improvement.
Partner with Product, Legal, Marketing, Biz Ops, and third-party vendors to troubleshoot obstacles and develop solutions for case teams.
Develop communication programs to deliver a strong client experience, including tailored outreach plans and in-person or online group events.
Monitor the effectiveness of inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
Oversee staffing needs and the training and onboarding of new case team members.