Case Operations Manager
About The Position
Morgan & Morgan is seeking a Case Operations Manager for its Complex Litigation practice. The role is described as the “mini-COO” of cases, working directly with leadership to drive the effective and efficient development of client cases from sign-up through settlement. It calls for operational excellence, strategic thinking, empathy, leadership, strong organization, initiative, and the ability to learn quickly. The Complex Litigation practice represents tens of thousands of people each year against large companies. The position oversees case operations and helps teams deliver an effective case workup and client experience.
Requirements
- At least 3 years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured-thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills and experience delivering data-driven recommendations.
- Ability to work autonomously in a fast-paced environment across multiple high-priority projects.
Nice To Haves
- Prior knowledge of the legal field, especially personal injury law firms.
- Prior experience with Salesforce.
- Startup or high-growth company experience, including an inclination to get things done.
Responsibilities
- Oversee case operations, including developing, implementing, and driving adoption of the tools and processes case teams need to work up client cases.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case workup against deadlines.
- Own inventory reporting, provide transparency into workup status, evaluate performance, and identify opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Biz Ops, and third-party vendors to troubleshoot obstacles and develop solutions for case teams.
- Develop communication programs to deliver a strong client experience, including tailored outreach plans and in-person or online group events.
- Monitor the effectiveness of inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs, training, and onboarding of new case team members.
Benefits
- Medical insurance
- Dental insurance
- 401(k) plan
- Paid time off
- Paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
