Case Monitor, Assisted Outpatient Treatment

City of New York • New York, NY

5d • $77,211 - $77,211

About The Position

The Case Monitor works in the Office of Assisted Outpatient Treatment (AOT), which manages and oversees New York City’s Assisted Outpatient Treatment Program. The program supports people with histories of serious mental illness who have difficulty engaging in rehabilitation and present a high risk to themselves or the community. It aims to help them live safely in the community, avoid repeated inpatient hospitalizations, and access comprehensive outpatient services.

Case Monitors ensure compliance with court orders and voluntary agreements for eligible individuals and monitor mandated services for this high-risk population. The role works closely with mental health providers and AOT staff and requires a graduate degree in social work, qualifying experience, and the applicable New York State social work licensure or permit described in the posting. Candidates must obtain a Certified Social Worker (CSW) certificate within 18 months of appointment.

Requirements

• Graduation from an accredited graduate school of social work, evidenced by a master's degree or certificate.
• Four years of full-time paid experience in public health, medical, or psychiatric social work.
• At least two years of the required experience must have been in a supervisory, administrative, or consultative capacity.
• Within 18 months of appointment, obtain a Certified Social Worker (CSW) certificate issued by the New York State Department of Education.
• Meet the stated New York State social work licensure or limited-permit requirements applicable to practice in Department of Mental Hygiene agencies.

Nice To Haves

• Extensive knowledge of community mental health resources.
• Familiarity with mental health terminology.
• Strong interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to interface with service providers from all sectors of the service system.

Responsibilities

• Monitor consumers’ adherence to court orders and treatment plans.
• Monitor weekly contact with Care Coordinators, Assertive Community Treatment teams, or Intensive Mobile Treatment teams to ensure service providers fulfill their responsibilities.
• Verify consumer services monthly by completing monthly service verification.
• Assist in developing treatment plans and ensure they are completed on time.
• Document treatment-plan changes as needed, in consultation with AOT psychiatrists during the order.
• Monitor, follow up on, and document significant events promptly and according to policy and procedure guidelines.
• Facilitate involuntary transport of consumers by documenting the legal basis for transport and providing a brief psychosocial summary for the hospital emergency department evaluating the consumer.
• Participate in case conferences about consumer eligibility for AOT and progress under court orders.
• Maintain consumer electronic and hard-copy records.
• Collaborate with other treatment and service providers and hospitals regarding current consumers.
• Conduct investigations to determine whether consumers meet legal criteria for an AOT order.
• Review and approve treatment plans provided by hospitals in consultation with AOT psychiatrists.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available depending on the position’s associated union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the option to work from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level