Case Monitor, Assisted Outpatient Treatment

City of New York • Long Island City, NY

3d

About The Position

The Case Monitor works in the New York City Office of Assisted Outpatient Treatment (AOT), which manages and oversees New York City’s Assisted Outpatient Treatment Program. The program supports people with serious mental illness who have difficulty engaging in rehabilitation and are at high risk to themselves or the community, helping them live safely in the community, avoid repeated inpatient hospitalizations, and access comprehensive outpatient services.

Case Monitors ensure compliance with court orders and voluntary agreements for people eligible for the program. They monitor required services and work closely with mental health providers and AOT staff. Candidates must meet New York State social-work licensure requirements: be licensed as an LCSW or LMSW, or hold an eligible limited permit under the stated supervision requirements. The posting also requires a graduate degree in social work and qualifying experience. Within 18 months of appointment, candidates must obtain a New York State Certified Social Worker (CSW) certificate.

Requirements

• Graduation from an accredited graduate school of social work, evidenced by a master’s degree or certificate.
• Four years of full-time paid experience in public health, medical, or psychiatric social work, including at least two years in a supervisory, administrative, or consultative capacity.
• Be licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW), or hold an eligible limited permit valid for no more than twelve months and work under the general supervision of an LMSW or LCSW.
• Obtain a New York State Certified Social Worker (CSW) certificate within 18 months of appointment.

Nice To Haves

• Extensive knowledge of community mental health resources.
• Familiarity with mental health terminology.
• Strong interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to interface with service providers across all sectors of the service system.

Responsibilities

• Monitor consumers’ adherence to court orders and treatment plans.
• Monitor weekly contact with Care Coordinators, Assertive Community Treatment teams, or Intensive Mobile Treatment teams to ensure providers fulfill their required responsibilities.
• Verify consumer services monthly by completing monthly service verification.
• Assist with developing treatment plans and ensure they are completed on time.
• Document changes to treatment plans as needed, in consultation with AOT psychiatrists during the order.
• Monitor, follow up on, and timely document significant events according to policy and procedure guidelines.
• Facilitate involuntary transport by documenting its legal basis and providing a brief psychosocial assessment for the hospital emergency department evaluating the consumer.
• Participate in case conferences concerning consumer eligibility for AOT and progress under court orders.
• Maintain consumers’ electronic and hard-copy records.
• Collaborate with treatment and service providers and hospitals regarding current consumers.
• Investigate whether consumers meet the legal criteria for an Assisted Outpatient Treatment order.
• Review and approve hospital-provided treatment plans in consultation with AOT psychiatrists.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available depending on the position’s union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the ability to work from home up to two days per week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior