Case Manager (IW Women's Center)

Interfaith Works • Rockville, MD

7d • $55,000 - $65,000 • Onsite

About The Position

The Interfaith Works Women's Center (IWWC) is a fast-paced emergency shelter program for adult women experiencing homelessness. The 70-bed program provides shelter, meals, and case management services. The goal of the program is to quickly move shelter clients to housing so that homelessness is rare, brief, and non-recurring. Under the supervision of the Program Director, the Case Manager is responsible for providing comprehensive strengths-based case management services to a case load of about 18 shelter clients. Case Management consists of assessing the shelter client's needs and barriers to housing. The main goals of a Case Manager are to help the shelter clients obtain better housing, increase income, and access resources through an individualized housing plan. Case Managers must work a minimum of one evening per week.

Requirements

• Minimum of a bachelor's degree in a human services field such as Social Work or Counseling.
• Two years direct service experience working with individuals experiencing homelessness who may have disabilities, including mental illness, substance use disorders, medical conditions, and cognitive impairments.
• Understanding Trauma Informed Care, Motivational Interviewing, Harm Reduction, and the Housing First model.
• Experience with crisis intervention, including assessing for and responding to individuals with suicidal and homicidal ideation.
• Ability to manage multiple responsibilities efficiently.
• Ability to work independently and with a team, collaborating with other Interfaith Works programs and departments.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Windows and Office365, in addition to Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Maintain a case load of about 20 shelter clients, developing a professional relationship with the shelter clients by engaging and building rapport.
• Work at least one evening per week and facilitate the Community Meeting one evening every other week.
• Assess vulnerability of shelter clients who may present with disabling conditions, a history of domestic violence or other trauma and any additional barriers to stabilization.
• Based on assessment of needs, provide immediate intervention and support, especially if the shelter clients have emergency needs.
• Devise individualized housing plans in collaboration with shelter clients. The Housing Plan must address goals related to obtaining better housing.
• Refer shelter clients to needed resources, which may include medical, dental, behavioral health, vocational, and/or legal services.
• Meet with shelter clients once a week to support their progress.
• Maintain progress notes and enter service transactions in the Homeless Management Information System (HMIS) in a timely manner.
• Provide crisis intervention for shelter clients who are experiencing acute behavioral health symptoms, or who are engaged in conflicts with other shelter clients.
• Assess for suicidal and homicidal ideation, intent, and risk when needed, contacting the Mobile Crisis Team or the police for support.
• Participate in interdisciplinary treatment team meetings to present cases, discuss appropriate interventions, and collaborate with other service providers.
• Participate in the Coordinated Entry System calls, meetings, and trainings.
• Other duties as assigned.

Benefits

• 14 paid holidays
• 21 days of PTO
• access to subsidized medical, dental, and vision costs for employees and their families
• employer paid long-term disability insurance
• life and AD&D insurance
• option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more
• Employee Assistance Program (EAP) at no cost to them

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level