ASSISTANT CASE MANAGER (CASE AIDE) - WELCOME CENTER

Arizona Department of Administration • Phoenix, AZ

7d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. As an Assistant Case Manager/Case Aide at the Welcome Center, you’ll be part of a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team that’s passionate about child welfare and committed to serving with integrity, compassion, and accountability. This role is an opportunity to give back to your community and help shape a brighter future for Arizona’s children and families. After four years of successful service, you’ll also be eligible for promotion to the DCS Specialist Trainee position.

Requirements

• High School Diploma or GED.
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Ability to obtain and maintain CPR certification
• Driving or the use of a vehicle as an essential function of the job to conduct State business
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

• Understand child development needs, behavioral needs, and cultural influences on families and communities
• Familiarize themselves with community resources and services that support children and families
• Use strong communication skills, including active listening, de-escalation, and clear verbal and written communication
• Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work
• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

Responsibilities

• Transport clients and ensure proper use of child safety seats
• Assist clients with application processes
• Provide Case Assistance to participants involved in child safety services
• Engage, observe and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
• Provide trauma informed care to children
• Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
• Participate in professional meetings and deliver goods as requested
• Document client interactions and activities
• Work outside of regular hours, including weekends, holidays, and overtime

Benefits

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED