Assistant Case Manager (Case Aide) -Welcome Center

Arizona Department of Administration•Phoenix, AZ

7d•Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency dedicated to strengthening families, ensuring safety, and achieving permanency for children through prevention, services, and support. As an Assistant Case Manager/Case Aide at the Welcome Center, you will play a crucial role in supporting vulnerable children and families. This mission-driven career offers purpose, growth, and the opportunity to make a lasting difference in the lives of children and families across Arizona. The role involves direct engagement with children, administrative support, client assistance, and community resource referrals. After four years of successful service, there is an opportunity for promotion to DCS Specialist Trainee.

Requirements

High School Diploma or GED
Valid driver's license and a satisfactory 39-month driving record
Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
Ability to obtain and maintain CPR certification
Work history, Central Registry, and Public Record review will be considered
Ability to use a vehicle as an essential function of the job to conduct State business
May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

Two years of college or university coursework with a minimum of 21 semester hours in: Child Development, Rehabilitation, Social Services, Counseling, Psychology, Sociology, Or another closely related field

Responsibilities

Transport clients and children and ensure proper use of child safety seats
Transport children to designated placements as needed
Assist clients with application processes
Provide case assistance to participants involved in child safety services
Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
Provide trauma-informed care to children
Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
Assist Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
Respond to service approval inquiries and verify the accuracy of service request documentation
Provide clerical and administrative support and maintain accurate records
Refer clients and families to community resources and organizations that promote self-sufficiency
Document client interactions, activities, and service-related information
Participate in professional and unit meetings and deliver goods as requested
Travel in-state and out-of-state as required
Work outside of regular business hours, including weekends, holidays, and overtime.