Case Manager-QU532502

ICL•Long Island City, NY

1d•Onsite

About The Position

The Case Manager organizes comprehensive service planning and assessment and ensures service plans are implemented through direct case management or services provided with co-providers. Depending on the specialty or discipline, the Case Manager has primary or shared responsibility for arranging and advocating for residents’ connections to housing, mental health, substance abuse, healthcare, parole boards, and other services. The Case Manager develops comprehensive service plans with residents and specialty program staff, serving as a primary provider of some services and a secondary support agent for others. The role provides individualized assessment, counseling, skills instruction, crisis intervention, referrals, advocacy, transportation, and discharge-planning support. It also includes case documentation and administrative duties, inspections of residents’ living areas, participation in reviews and meetings, and compliance with agency policies and applicable regulations. The position is onsite, with a schedule of 9:00 a.m.–5:30 p.m. and one late day of 11:00 a.m.–7:30 p.m., Monday through Friday. Compensation is $22.9524.

Requirements

Meet one of the following education and experience combinations: a bachelor’s degree with a substantial target-population practicum or a major/concentration of at least 24 credits in a listed field, plus one year of case management or other relevant human-services experience; a bachelor’s degree in any field plus two years of case management or relevant human-services experience; an associate’s degree in a health or human-services field plus three years of case-management experience; or a high school diploma/GED plus three years of direct-service experience with individuals with mental disabilities or homeless individuals.
Listed relevant fields include social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, and speech and hearing.
Must obtain and maintain CPR and First Aid certifications.
Must obtain and maintain certification as an Opioid Overdose Responder through NYSOOPP.
Must be authorized to work in the United States.
Must work onsite Monday through Friday, 9:00 a.m.–5:30 p.m., with one late day, 11:00 a.m.–7:30 p.m.

Responsibilities

Orient new residents to available clinical services, recreational activities, and programs.
Obtain, document, and maintain assessment information regarding residents’ medical, psychological, and social circumstances, strengths, needs, abilities, and preferences.
Collaborate with residents to develop and maintain culturally responsive service plans using an integrated healthcare approach.
Teach daily living and socialization skills and conflict resolution.
Provide individual or group supportive counseling to help residents address service needs, modify attitudes and behaviors, and work toward goals.
Develop and share clear, understandable resource information with residents.
Use cognitive-behavioral techniques, such as role-play, skills training, and action plans, to help residents meet service-plan goals.
Provide Critical Time Intervention procedures when applicable.
Facilitate individualized services focused on residents’ diverse needs and discharge-planning goals.
Conduct crisis assessments and verbal and nonverbal crisis intervention.
Meet with residents at least weekly to follow up on service-plan goals and objectives.
Refer residents to community resources and accompany them to medical, social-service, government, and other appointments or visits.
Provide group and individual transportation for housing placement, appointments, recreation, and other service-plan needs as appropriate.
Help residents develop savings and money-management plans, advocate to optimize income, and provide instruction in budgeting, banking, shopping, credit, and taxes.
Plan, escort, or arrange social and recreational activities with and for residents.
Advocate for residents with outside providers and within the agency.
Help residents access vocational or other training and coordinate with team members to address residents’ needs.
Accompany residents to appointments as needed and provide support and advice to significant others and residence staff.
Mediate conflicts between residents and help establish relationship ground rules.
Conduct in-vivo assessments and living-skills training; support residents during transition from the residence to community-provider meetings and local resources.
Coordinate with substance-abuse specialists to support residents’ transportation, escort, and participation in substance-abuse appointments.
Provide motivational interviewing as needed.
Inspect residents’ living areas for safety, agency property accountability, and cleanliness.
Report serious incidents, allegations, incidents, and sensitive situations to supervisors; complete incident reports and account for residents, including filing missing-person reports when required.
Conduct quarterly reviews of service plans, assessments, medical records, and changes in care, and follow up on the quantity and quality of services provided.
Review length-of-stay profiles with a supervisor, address barriers to employment and housing, and participate in weekly length-of-stay reviews.
Review existing service linkages and seek to expand program and agency connections as part of continuous quality improvement.
Document residents’ progress and develop measurable, objective service plans that build on strengths and abilities and comply with regulatory guidelines.
Assist with orientation of new personnel when requested.
Maintain accurate, current paper and electronic case records for assigned residents.
Follow attendance and timekeeping requirements and report to work reliably and regularly.
Attend clinical and staff meetings, supervision, and in-service training and development activities.
Review the staff communications log and record essential information designated by program management.
Execute emergency plans and administer CPR or first aid when required.
Obtain and maintain CPR and First Aid certifications and opioid-overdose-responder certification through NYSOOPP.
Comply with and promote compliance with applicable laws, regulations, and agency policies.
Perform other job-related duties as assigned.

Benefits

Medical plan (HSA), dental, and vision plans.
403(b) retirement savings plan with employer match.
Vacation, personal, sick, and mental health days, plus 12 paid holidays.
Employee Assistance Program and mental health resources.
Educational leave and tuition assistance.
Training and career development tracks.
Commuter benefits.
Recognition programs.
Discount programs.
Flexible spending plans.
Voluntary benefits, including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.