Case Manager

Equus•Pittsburgh, PA

26d•$23 - $26•Onsite

About The Position

Functions as the central focus of services to job seekers and referred customers. Provides eligibility determination, orientation, and assessment. Orients, interviews, and counsels customers. Recommends most appropriate training/non-training program for each customer. Provides career counseling, job development, and placement assistance to personal caseload of participants. Effectively and accurately communicates overview of WIOA program and services. Follows established case management and allied program procedures for orientations. Demonstrates knowledge of services, labor market information, and multi-program services within the scope of duties. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. Demonstrates effective presentation and group management skills. Effectively facilitates workshops and/or classroom activities. Demonstrates knowledge of program regulations, policies and procedures for determination of program eligibility, and various labor laws as required. Demonstrates ability to accurately prepare, either in manual or automated format, all forms and records. Submits appropriate program applications, forms, and records in a timely manner. Demonstrates ability to accurately interpret and communicate assessment results to the participant. Demonstrates knowledge and ability to prepare appropriate program service plans. Collaborates with Business Services Representative on work experience process. Develops the service plan and service strategy for customers. Demonstrates ability to accurately prepare appropriate enrollment forms and documents. Submits appropriate program enrollment documents and records in a timely manner. Prepares accurate and appropriate case notes. Engage customers according to the customer contact policy and maintain participant contacts in appropriate records systems. Accomplishes data entry and related activities correctly and within acceptable time limits. Maintains accurate and appropriate files and records for individual participants. Manages and monitors distribution of support services following established policy and procedures. Provide ongoing counseling to participants towards their expressed goals. Prepares accurate and reliable budget projections for each participant. Takes appropriate actions with participants within program requirements (follow-up, sanctions, terminations, etc.). Demonstrates knowledge of various community resources and makes referrals as appropriate. Collaborates with other internal staff to assist participants in developing effective résumés and cover letters. Demonstrates ability and knowledge to refer participants to educational facilities, training programs, and for information on financial assistance. Demonstrates ability to create and develop appropriate marketing/resource materials and presentations to perform outreach into community about the program. Demonstrates ability to create or use existing, plan, and implement activities in order to reach individual program goals. Demonstrates ability to coordinate activities with appropriate agencies such as mandated program partners, community-based organizations, and other internal staff in order to reach individual program goals. Contributes to the success of overall program outcomes based on applicable program reports.

Requirements

Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
Basic computer literacy including ability to use the Internet and Microsoft Office products
Keyboarding skills mandatory
Ability to work in a team environment
Excellent interpersonal skills and customer-service orientation
Strong oral and written communication skills
Must have valid driver's license and adequate vehicle insurance coverage

Nice To Haves

Bilingual candidates preferred

Responsibilities

Functions as the central focus of services to job seekers and referred customers.
Provides eligibility determination, orientation, and assessment.
Orients, interviews, and counsels customers.
Recommends most appropriate training/non-training program for each customer.
Provides career counseling, job development, and placement assistance to personal caseload of participants.
Effectively and accurately communicates overview of WIOA program and services.
Follows established case management and allied program procedures for orientations.
Demonstrates knowledge of services, labor market information, and multi-program services within the scope of duties.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Demonstrates effective presentation and group management skills.
Effectively facilitates workshops and/or classroom activities.
Demonstrates knowledge of program regulations, policies and procedures for determination of program eligibility, and various labor laws as required.
Demonstrates ability to accurately prepare, either in manual or automated format, all forms and records.
Submits appropriate program applications, forms, and records in a timely manner.
Demonstrates ability to accurately interpret and communicate assessment results to the participant.
Demonstrates knowledge and ability to prepare appropriate program service plans.
Collaborates with Business Services Representative on work experience process.
Develops the service plan and service strategy for customers.
Demonstrates ability to accurately prepare appropriate enrollment forms and documents.
Submits appropriate program enrollment documents and records in a timely manner.
Prepares accurate and appropriate case notes.
Engage customers according to the customer contact policy and maintain participant contacts in appropriate records systems.
Accomplishes data entry and related activities correctly and within acceptable time limits.
Maintains accurate and appropriate files and records for individual participants.
Manages and monitors distribution of support services following established policy and procedures.
Provide ongoing counseling to participants towards their expressed goals.
Prepares accurate and reliable budget projections for each participant.
Takes appropriate actions with participants within program requirements (follow-up, sanctions, terminations, etc.).
Demonstrates knowledge of various community resources and makes referrals as appropriate.
Collaborates with other internal staff to assist participants in developing effective résumés and cover letters.
Demonstrates ability and knowledge to refer participants to educational facilities, training programs, and for information on financial assistance.
Demonstrates ability to create and develop appropriate marketing/resource materials and presentations to perform outreach into community about the program.
Demonstrates ability to create or use existing, plan, and implement activities in order to reach individual program goals.
Demonstrates ability to coordinate activities with appropriate agencies such as mandated program partners, community-based organizations, and other internal staff in order to reach individual program goals.
Contributes to the success of overall program outcomes based on applicable program reports.