Case Manager

Northeast Family Services•Manchester, NH

17d

About The Position

Northeast Family Services is seeking a Case Manager to serve as a liaison among the treatment team, clients, families, and collateral service providers. The role collaborates with the clinical team and DCYF to coordinate and deliver in-home and community-based services to children, youth, and families throughout New Hampshire. The Case Manager reports to the Clinical Supervisor. The position involves maintaining a caseload, developing treatment plans with families and DCYF, documenting services and progress, providing parent education and coaching, and supporting supervised visitation. It also includes communicating with courts and other providers, assessing client risk, transporting clients, participating in an on-call rotation, and using an electronic health system for documentation. Early-evening availability and a flexible schedule are required to meet client needs. Salary is up to $50,000. A $500 stay-on bonus is offered after six months.

Requirements

Bachelor’s degree with a major in social work, counseling, psychology, or a related human services field.
Valid driver’s license and reliable, consistent access to a vehicle.
Authorization to work in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
Access to high-speed, secure internet.
Early-evening availability and schedule flexibility to meet client needs.

Nice To Haves

At least two years of experience working with children, youth, and families in a home or community setting is preferred.

Responsibilities

Maintain an assigned caseload and ensure proper implementation of in-home services in accordance with DCYF referrals.
Work collaboratively with DCYF on referral requests, treatment plans, treatment meetings, and regular service-specific documentation.
Develop treatment plans with measurable and attainable goals in partnership with families and DCYF.
Complete service-delivery documentation, including assessments and reports.
Report progress to the court system through in-person appearances and written reports as requested.
Provide parent education and supervised visitation to children, adults, and families in home and community-based settings.
Offer parent coaching and support, including effective parenting strategies and guidance on children’s healthcare and educational needs, developmental milestones, meal preparation, and budgeting.
Enforce DCYF supervised-visitation expectations to ensure child safety.
Coordinate with DCYF, the New Hampshire court system, schools, behavioral health providers, and other treatment-team members.
Assess client risk on an ongoing basis and consult the Clinical Supervisor about safety concerns.
Transport clients, including children and adults, and install car seats and booster seats as needed.
Participate in an on-call rotation and respond by phone to provide support to families as needed.
Document clinical contacts and other records in the electronic health system.
Perform other duties as assigned.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
Eleven paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to a 4% match.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Mileage reimbursement.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Opportunity for professional growth.
Supervision for licensure provided.
Tuition reimbursement.
Personal cell phone discount.
$500 stay-on bonus after six months.