EVNSC Case Manager

Salvation Army Careers • Everett, WA

1d • Onsite

About The Position

The Salvation Army is seeking a Case Manager for its Everett New Start Center. This role provides trauma-informed, housing-focused case management and social services to single adults experiencing homelessness, often with co-occurring disorders. The Case Manager will conduct housing readiness assessments, develop individualized service plans, and provide intensive case management to help clients achieve self-sufficiency. The program utilizes strength-based, client-centered methodologies to build alliances and support clients in reaching their goals, with key objectives including exits into permanent housing, increased income, and connections to community resources. This position involves direct client services, collaboration with other staff, and reporting to the Client Services Manager. The role also requires obtaining advanced training and potentially training other Case Managers. Knowledge of ADL/IADL assessments, and preferred knowledge in care for aging/disabled clients, CDP/CDPT certification, and mental health/wellness issues are beneficial. A passion for The Salvation Army's mission is crucial, along with required knowledge in trauma-informed care, harm reduction, motivational interviewing, and housing-first methodologies. Preferred skills include community organization, excellent communication, customer service, database utilization, and complex systems. Bilingualism or lived experience is a plus.

Requirements

• Bachelor's degree in social work or human services preferred, or at least 2 years of experience in social services, case management, residential programming, etc.
• Demonstrates experience in 3 or more of the following fields: Human services, Veteran’s services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.
• Experience working with persons experiencing homelessness in shelter / residential programs preferred.
• Broad and up-to-date knowledge of community-based resources (e.g., low-income/supportive housing, employment placement services, Social Security/medical benefits, access to medical, mental health & dental services, etc.) for both the civilian and Veteran populations.
• Ability to create and maintain strong relationships with community-based organizations that serve persons experiencing homelessness, as well as organizations that serve the Veteran population.
• Ability to engage with diverse populations in a respectful and culturally responsive manner by demonstrating a commitment to the values of equity and inclusion and expressions of personal identity.
• Working knowledge of de-escalation techniques in conjunction with trauma-informed care practices.
• Trained and skilled in motivational interviewing techniques for exploring readiness to change.
• Understanding and willingness to fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults.
• Strong use of the English language in verbal and written communication (Spelling—90%, Grammar—85%).
• Team player.
• Detail oriented.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Strong commitment to HIPAA practices around keeping client information confidential.
• Possesses a valid Washington State Driver’s License and has the ability to pass The Salvation Army driver requirements.
• Complete the Bloodborne Pathogen training and possess current CPR/First Aid/Narcan/Naloxone certification or be able to obtain it within the first 90 days of employment.
• Microsoft Outlook, Word, and Excel are required.
• Working knowledge of integrated database applications such as HMIS and the ability to use new software programs with basic training.
• Ability to use a copier/scanner/fax required.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate a telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 45lbs.
• Ability to access and produce information from a computer.
• Ability to interpret and understand written instructions.

Nice To Haves

• Some knowledge and training in the care of clients with aging and/or disability issues preferred.
• Special consideration given to those who possess a CDP/CDPT certification and/or have knowledge of issues around mental health and wellness.
• Community organization, excellent communication skills (both written and verbal), customer service skills, ability to utilize databases, and complex systems are preferred.
• Being bilingual or having lived experience is a plus.
• Knowledge of Homeless Management Information System (HMIS) and WellSky database preferred.
• Microsoft PowerPoint is helpful.

Responsibilities

• Provide comprehensive case management including screening, assessment, service plan creation, implementation, and monitoring.
• Conduct crisis intervention and connect clients to health, mental health, employment, housing, and other community resources.
• Serve clients with vocational, social, cultural, and/or medical impairments hindering economic independence.
• Provide crisis intervention in a goal-directed, task-centered, and time-limited manner.
• Offer information regarding services and provide transportation as needed.
• Continuously monitor and evaluate client progression, developing corrective action revisions to service plans.
• Foster a professional and welcoming environment for clients, guests, vendors, and colleagues.
• Participate in assigned training and coordinate in-house training for staff.
• Develop and maintain team effort by modeling appropriate team behavior and promoting team building.
• Collaborate with fellow staff members, provide consultation on client cases, and report pertinent information to the Program Manager.
• Provide support for complex cases and work in tandem with other case managers.
• Participate in unit staff meetings and case management meetings, providing case summaries and client status information.
• Adhere to strict boundaries and professional ethics.
• Monitor adherence to program rights, responsibilities, and policies.
• Cover shifts if necessary, along with the Client Services Manager.
• Assist with scheduling and performing periodic reviews of case files for quality assurance and compliance.
• Assist the Client Services Manager in tracking and assigning clients to case managers.
• Actively participate in spending down appropriate funds for programs and work within budget limits.
• Assist the Client Services Manager with the development of case management standards, guidelines, and paperwork.
• Assist individuals in developing an aftercare Housing Stability Plan and identifying steps to achieve goals.
• Successfully exit clients from the program using progressive engagement strategies.
• Maintain weekly contact with caseload for the first 30 days and at least monthly contact thereafter to monitor goals and case plans.
• Keep accurate and timely case management and staffing notes, and organize confidential records.
• Input client case records in WellSky and HMIS or other required database systems.
• Ensure case records, social services system data, and required forms/reports are maintained in the prescribed format.
• Complete required training including The Salvation Army Driver Training, Protecting the Mission, Pathway of Hope, HIPAA Compliance, Clarity (HMIS), and WellSky databases.
• Assist in the development and implementation of training for staff on LGBTQIA+ issues.
• Complete comprehensive, ongoing training to guide staff on identifying and addressing basic health issues affecting LGBT clients.
• Outreach to and develop relationships with agencies and providers with expertise in LGBT healthcare.

Benefits

• Paid holidays
• Vacation time
• Sick time
• Medical insurance
• Vision insurance
• Dental insurance
• Low bi-weekly premiums for employee-only coverage
• Kaiser HMO for those residing in a Kaiser service area
• Anthem EPO/PPO for those residing outside a Kaiser service area
• Voluntary +1 and +family coverage at additional cost
• Delta Dental DHMO and DPPO dental insurance
• Employer-paid life insurance policy
• Voluntary supplemental life, short-term and long-term disability plans
• Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time
• Employee-funded voluntary 403(b) option
• 40 hours of Paid Parental Leave for qualifying events
• 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time
• Two weeks of Paid Vacation annually, accruing from day one, for non-exempt positions
• Four weeks of Paid Vacation annually, accruing from day one, for exempt positions
• 13 designated holidays + 1 floating holiday per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level