Case Manager

Michael M Day Law Firm LLC • Decatur, GA

15d • Onsite

About The Position

Michael Day Law Firm is a growing personal injury law firm in Decatur dedicated to achieving exceptional results for our clients while fostering a collaborative, supportive, and high-performing team environment. Our firm has exclusively handled personal injury cases since inception, and we've focused on crafting our practice to provide our clients with the best possible experience while dealing with an injury. By joining our team, you will be part of an incredible group of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day.

Requirements

• 2+ years' experience in the personal injury field
• Bilingual in Spanish and English (required)
• Strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint)
• Strong written and verbal communication ability with excellent interpersonal skills and judgement
• Ability to maintain strict confidentiality and safeguard sensitive information
• Ability to work efficiently under pressure, handling changes and interruptions while meeting strict deadlines
• Ability to learn new systems quickly and use them effectively and efficiently
• Exceptional attention to detail and strong organizational skills, with a proven track record of being responsive, meeting deadlines, and delivering measurable outcomes
• Effective prioritization and problem-solving skills
• Open to learning and accepting constructive feedback
• Able to successfully pass a criminal and background record check

Nice To Haves

• Experience in a personal injury case management capacity or similar

Responsibilities

• Maintain regular contact with clients throughout the duration of their case to provide status updates and respond to inquiries
• Open insurance claims at the outset of each case
• Prepare and send letters of representation to relevant insurance carriers and parties
• Open health insurance claims as required to support medical treatment coordination
• Obtain regular treatment updates and follow up consistently to ensure documentation is current and complete
• Assist in arranging property damage inspections
• Monitor case files for completeness and accuracy, identifying and addressing gaps or delays
• Maintain organized, up-to-date records within the case management system
• Perform other duties as assigned

Benefits

• 401(k) with employer matching
• Health insurance, including dental, vision, disability, and life insurance
• Paid time off - a great vacation package that increases with tenure, up to 25 days off
• Retirement plan
• Holiday office closure - we close from Christmas through the New Year as an extra bonus for our team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed