Case Manager

FORTUNE SOCIETY INC•New York, NY

7d•$33 - $36•Onsite

About The Position

The Fortune Society – Scattered Site Housing Program is located in Harlem and is a supportive housing program serving participants who have experiences with homelessness and justice involvement. Our participants have also been diagnosed with Mental Health and/or Substance Disorders. The Senior Case Manager will help the Program Director with overseeing programmatic operations. This role will ensure development and implementation of administrative controls, goal visibility and program compliance measurements. Additionally, the Senior Case Manager will act as a liaison for the organization to foster agency growth, and ensuring alignment with overall agency mission and standard. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable intervals with disabilities to perform the essential functions of the job. Core Competencies: Mission and Fit Embodies Fortune’s mission and fit, and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done. Social Awareness & Adaptability The candidate must have a history of working with a population who have been diagnosed with serious mental illness (SMI) and co-occurring disorders. In addition, the person must be able interact and work with individuals impacted by the justice system and have a history of homelessness. Demonstrated ability to work in a team environment. Communication The candidate must have the ability to be proactive, work cohesively and network with others, contribute to discussions and be solution oriented. Ability to communicate effectively in written and oral communication. Summary Under the supervision of the Program Director the Senior Case Manager ensures that case management services for the program are rendered as expected by our funder’s scope of services.

Requirements

A Bachelor’s Degree is preferred or HS diploma; with 2 years of experience in a similar setting.
At least one year of experience dealing with, substance abuse and/or criminal justice issues.
Possess strong follow-up, organizational and leadership skills
Possess strong verbal and writing skills
Experience using Microsoft Word computer applications
Able to encourage disenfranchised populations to seek and obtain needed social services
Possess valid driver’s license and proven driving ability as demonstrated by previous driving record
Ability to apply metrics to review work performance towards funding goals.
Knowledge of how to use data to inform program needs.
Experience with case management documentation.
Demonstrated ability to detect staff needs based on monthly document review.
Preparation with program audits.
Proven record of leading team performance towards successful program goals.
Experience with databases for entering client information,
Strong oral and written communications skills required.
Experience completing program contract and staff corrective action plans.

Nice To Haves

Bilingual English/Spanish preferred.
Relevant personal experience is a plus.

Responsibilities

Conduct intake interviews and needs assessments on newly released individuals and client eligible for housing services
Provide case management to participants after housing placement, supporting them in adjusting to housing and building long-term connections to community services.
Conduct home visits and Individual Counseling Sessions
Formulate individualized service plans and quarterly reviews for each client.
Document all client services rendered into the database, including successful and unsuccessful outreach attempts
Conduct crisis intervention with clients, as needed
Complete internal/external referrals linking participants to mental/physical health, housing, substance recovery, and other services based on initial intakes and assessments.
Assess clients need for temporary rental subsidy and furniture/moving allowance
Collaborate with Housing Preservation and Development (HPD), Department of Homeless services (DHS), and Human Resources Administration (HRA) to assure clients receive entitlements in a timely manner
Assist clients in obtaining all necessary documentation to facilitate benefits application process.
Complete and submit clients’ application to appropriate benefits provider agency (e.g., HRA, Social Security)
Act as a liaison to representatives of benefits administrations
Act as liaison between client and landlord to mediate any landlord-tenant issues
Provide ongoing counseling, supportive services needed to achieve goals stated in client treatment