Case Manager - Safe Options Support (SOS)

Endeavor Health Services•Cheektowaga, NY

5d•Onsite

About The Position

Endeavor Health Services is hiring a Case Manager for its Safe Options Support (SOS) Team to provide community-based support to people experiencing homelessness in Erie County. The role includes outreach on streets and in shelters, coordinating participants’ needs before and after moving into housing, building daily living skills, accompanying participants to appointments, and advocating for them in response to discrimination or healthcare inequities. Care should reflect member choice, harm reduction, non-coercion, flexibility, and a person-centered approach. SOS teams continue supporting participants for several months after housing placement to promote stability, independence, and wellbeing. The role is field-based, includes periodic on-call coverage, and requires willingness to work flexible hours. On-the-job training in CTI and regular learning collaboratives are available for professional development. Endeavor Health Services is a private, not-for-profit corporation focused on accessible and effective services that improve emotional wellness and behavioral health in Western New York, Rochester, and surrounding communities. It welcomes applicants from diverse cultures and backgrounds and is committed to fairness, respect, and a workforce reflective of the communities it serves. Hires must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form.

Requirements

Bachelor’s degree or higher, preferably in psychology, social work, sociology, or a related field, or New York State Licensed Practical Nurse (LPN) status.
Case management work experience in a social service agency, preferably serving a behavioral health population.
Four years of past case management work experience may be considered in lieu of a bachelor’s degree.
Valid New York State driver’s license and reliable transportation.
Knowledge of counseling principles and methods for mental illness and substance use disorders.
Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients or residents, families, and staff.
Ability to develop, evaluate, implement, and modify treatment interventions to meet individual recipients’ needs.
Ability to prepare accurate and timely reports.
Computer proficiency and good documentation skills.
Willingness to perform field-based work, periodic on-call coverage, and flexible hours.

Nice To Haves

Experience working with homeless and/or precariously housed populations.
Knowledge of homeless resources, local shelter systems, and NFTA transit systems.

Responsibilities

Conduct persistent, assertive outreach and engagement using strength-based approaches at known locations in the homeless services system or during inpatient hospital admissions and emergency department visits.
Continuously assess participants’ health and social needs using conversational and observational assessments and formal risk assessment tools for people identified as high risk.
Collaborate with the centralized SOS resource Hub to identify housing and support participants through applications, interviews, provider follow-up, moving in, obtaining housing supplies, and learning the neighborhood.
Participate in hospital discharge planning meetings to identify suitable community resources.
Collect and report data as required, and work with the team leader, data analyst, and other SOS teams to use data to inform care delivery.
Work with participants and housing providers after housing placement to address clinical issues affecting participants’ ability to manage and retain supportive housing.
Build relationships with community providers to connect participants with appropriate services as they transition back into the community.
Navigate appointments, including accompaniment, travel training, reengagement in community care, and addressing barriers to care.
Review documentation and conduct comprehensive psychosocial assessments of medical, psychiatric, housing, and other social needs.
Obtain historical and collateral information from multiple sources to support participants’ behavioral and physical health needs.
Monitor, evaluate, and record participant progress toward care plan goals.
Attend and participate in team meetings and supervisory sessions.

Benefits

$5,000 sign-on bonus.
Medical insurance.
Dental insurance.
Company-paid vision and life insurance.
Company-paid long-term disability.
Supplemental life and AD&D insurance.
Supplemental short-term disability.
401(k) retirement savings plan with company contribution.
10 paid holidays.
Generous paid vacation.
Paid sick time.
Employee Assistance Program.
On-the-job CTI training and regular learning collaboratives for professional development.