Case Manager_FT-Perm

LOFT Community Services•King, ON

10d•Onsite

About The Position

As a Case Manager you will work independently and as part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues who live in a congregate living setting to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs. The York Region/South Simcoe Jane Street High Support Program (Congregate Living program) is staffed 16 hours of the day and provides case management, residential and life enrichment supports to adults, aged 16+. The Case Manager works as part of a team, along side Residential Support Workers to assist individuals in meeting their basic needs (e.g., food, shelter, finances) and encourage the development of skills needed to live independently and improve quality of life.

Requirements

The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.
Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
Knowledge of local community agencies and other professional services available for the client group is essential.
Experience in working as part of a team of professionals.
Must possess a valid G driver’s license and be insurable on agency vehicles.
Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
Good intake assessment, crisis intervention, advocacy and problem solving skills.
Computer literacy sufficient to produce and maintain files, records or statistical information.
Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.

Responsibilities

Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s
Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities
Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
Provide crisis intervention/management and assist in the development of crisis plans with clients
Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization
Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution
Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs
Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures
Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
Assist in the preparing units for occupancy that may include moving furniture.

Benefits

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program