Case Manager_FT-Perm

LOFT Community Services•Toronto, ON

2d•Onsite

About The Position

As a Case Manager, you will work independently or as part of a team to coordinate a support network and link clients living with mental illnesses, addictions, and physical health issues. The position aims to empower the client, thereby increasing their independence, dignity, and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care, and a range of other services to support the individual’s needs. The Mental Health and Justice Initiative (MHJI) supports individuals facing mental health and substance use challenges who are also involved with the justice system. Our goal is to help our clients achieve their life goals and live independently in the community while preventing future reoffense. Clients live at one of our permanent units scattered across the GTA or in our ten-bed transitional high support housing program.

Requirements

An excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services.
At least three years of experience working with the client population in order to apply the theories to practical settings.
Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
Knowledge of local community agencies and other professional services available for the client group is essential.
Experience in working as part of a team of professionals.
Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel throughout the CLHIN.
Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
Good intake assessment, crisis intervention, advocacy and problem solving skills.
Computer literacy sufficient to produce and maintain files, records or statistical information.
Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
A satisfactory vulnerable sector check (VSC) is also required.

Responsibilities

Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.
Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities.
Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
Provide crisis intervention/management and assist in the development of crisis plans with clients.
Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization.
Mediate issues or conflicts between residents, or residents and neighbors, teaching conflict resolution; following-up on issues to ensure resolution.
Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs.
Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures.
Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
Provide 24 hour crisis support to program on a rotational basis through a pager or similar system.
Assist in the preparing units for occupancy that may include moving furniture.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program
Starting vacation time above minimum standard
Additional paid personal days
Paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave top up program
Parental leave top up program