Telehealth Case Manager
About The Position
The Case Manager works in a Substance Use Prevention Treatment (SUPT) Program, combining clinical expertise, administrative proficiency, and client-centered care. The role conducts ASAM assessments and manages daily billing in the Smart Care Electronic Health Record (EHR) platform. The position is hybrid, with onsite and remote/telehealth responsibilities as part of the program’s telehealth services. The Case Manager reports to the Program Director or Program Manager. The role supports clients’ recovery through assessment, treatment planning, group facilitation, case management, monitoring, crisis response, collaboration, discharge planning, and documentation. It also involves telehealth service delivery, weekly interdisciplinary meetings and evaluations, and educational support to improve staff competence. Other duties may be assigned.
Requirements
- CADC or higher, or SUDCC or higher certification.
- At least one year of experience in substance abuse and at least one year of behavioral healthcare experience.
- Valid California Driver’s License.
- Current health screen/physical.
- TB test clearance.
- Current CPR/First Aid certificate.
- Ability to pass Live Scan.
Responsibilities
- Conduct comprehensive ASAM assessments covering clients’ needs, strengths, and challenges, including mental health, substance use, and medical, social, and environmental factors.
- Develop personalized treatment plans addressing clients’ recovery goals, using motivational interviewing and supportive counseling skills.
- Lead psychoeducational groups on recovery, relapse prevention, and independent living skills.
- Connect clients with relevant resources and services, including mental health treatment, substance abuse counseling, medical care, housing assistance, and vocational support.
- Maintain regular contact with clients, provide support and encouragement, intervene in crises as needed, and assist the primary therapist in increasing clients’ motivation to engage in treatment.
- Collaborate with therapists, licensed vocational nurses, clinical technicians, and other treatment professionals to coordinate care.
- Keep referral partners informed about clients’ progress and discharge plans.
- Maintain accurate and timely documentation of client progress, interactions, and services in accordance with program and regulatory requirements and Drug Medi-Cal guidelines.
- Respond to crises, de-escalate situations, and coordinate with emergency services when necessary.
- Provide case management, client support, and other assigned services through telehealth.
- Manage daily billing in the Smart Care EHR platform.
- Monitor cases by verifying client attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements, obtaining additional resources, intervening in crises, and providing personal support.
- Maintain client records by reviewing case notes and logging events and progress.
- Communicate client progress through weekly interdisciplinary meetings and evaluations; share results and obstacles with the therapeutic team and family; and identify influences on treatment.
- Provide educational resources to improve staff competence, balance work requirements with learning opportunities, and evaluate whether learning is applied to improve treatment results.
Benefits
- Health insurance, including medical, vision, and dental coverage.
- Paid time off, including vacation and sick time.
- Equity shares through an employee stock ownership plan (ESOP).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
