Telehealth Case Manager

AKUA BEHAVIORAL HEALTH INC•Long Beach, CA

2d•$28 - $32•Hybrid

About The Position

The Case Manager works in a Substance Use Prevention Treatment (SUPT) Program, combining clinical expertise, administrative proficiency, and client-centered care. The role conducts ASAM assessments, manages daily billing in the Smart Care Electronic Health Record (EHR) platform, and provides case management in a hybrid onsite and remote/telehealth treatment model. The Case Manager reports to the Program Director or Program Manager. The position supports clients’ recovery through assessment, individualized treatment planning, group facilitation, resource coordination, ongoing monitoring, crisis response, collaboration with the treatment team, discharge planning, and accurate documentation. Services address clients’ mental health, substance use, medical, social, environmental, psychosocial rehabilitation, and vocational needs. Akua Behavioral Health describes itself as a California mental health and substance abuse treatment center offering individualized care at licensed and accredited facilities throughout Northern and Southern California. Its approach combines Western evidence-based treatment with holistic Eastern traditions, with the aim of supporting healing and lasting recovery.

Requirements

CADC or higher, or SUDCC or higher certification, as stated in the posting.
At least 1 year of experience in the substance abuse field.
At least 1 year of behavioral healthcare experience.
Valid California driver’s license.
Current health screen/physical.
TB test clearance.
Current CPR/First Aid certificate.
Ability to pass Live Scan.
Strong background in substance use disorder treatment.
Proficiency in ASAM criteria.
Ability to navigate Smart Care EHR software.

Responsibilities

Conduct comprehensive ASAM assessments of clients’ needs, strengths, and challenges, including mental health, substance use, medical, social, and environmental factors.
Develop personalized treatment plans that address clients’ recovery goals using motivational interviewing and supportive counseling skills.
Lead psychoeducational groups covering recovery, relapse prevention, and independent living skills.
Connect clients to resources and services, including mental health treatment, substance abuse counseling, medical care, housing assistance, and vocational support.
Maintain regular contact with clients and provide support, encouragement, and crisis intervention as needed.
Assist the primary therapist in increasing clients’ motivation to engage in treatment.
Collaborate with therapists, licensed vocational nurses, clinical technicians, and other treatment professionals to coordinate care.
Keep referral partners informed of clients’ progress and discharge plans.
Maintain accurate and timely documentation of client progress, interactions, and services in accordance with program and regulatory requirements, including Drug Medi-Cal guidelines.
Respond to crises, de-escalate situations, and coordinate with emergency services when necessary.
Provide case management, client support, and other assigned services through telehealth.
Monitor cases by verifying attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements, obtaining resources, intervening in crises, and providing personal support.
Maintain client records by reviewing case notes and logging events and progress.
Communicate client progress through weekly interdisciplinary meetings and evaluations, sharing results and obstacles with the therapeutic team and family and identifying treatment influences.
Support staff competence by providing educational resources, balancing work requirements with learning opportunities, and evaluating how learning is applied to treatment results.
Perform other duties as assigned.
Manage daily billing in the Smart Care EHR platform.