Case Manager

City of New York • New York, NY

1d • $54,799 - $63,019

About The Position

The Case Manager works with the New York City Department of Health and Mental Hygiene’s Bureau of Tuberculosis Control, whose mission is to prevent the spread of tuberculosis and eliminate it as a public health problem in New York City. The Bureau identifies people with suspected or confirmed TB and supports appropriate treatment, and identifies and treats people at high risk of progressing from TB infection to TB disease. A valid driver’s license is required. Only permanent employees in the title who are reachable on the Public Health Adviser civil service list are eligible to apply.

The position involves interviewing and educating patients with communicable diseases; locating contacts and infection sources; conducting surveillance and field investigations; supporting medical follow-up and treatment; and managing cases from diagnosis through treatment completion. Duties also include administering TB diagnostic tests, collecting and transporting specimens, observing medication intake, reviewing medical records, communicating with colleagues and community partners, conducting quality assurance, providing supervisory coverage when needed, and conducting HIV counseling, testing, and post-test follow-up.

The position is within a public health agency that offers eligible city employees benefits including health insurance, a defined-benefit pension, tax-deferred savings, and wellness resources. Depending on the position, employees may be able to work from home up to two days per week.

Requirements

• A valid driver's license.
• Eligibility is limited to permanent employees in the title who are reachable on the Public Health Adviser civil service list.
• Qualification pathways include a bachelor's degree with at least 12 semester credits in health education or health, social, or biological sciences; a bachelor's degree plus six months of qualifying health promotion or disease intervention/prevention experience; a high school diploma or equivalent plus four years of qualifying experience; or an equivalent combination of education and experience subject to the stated minimums.
• Qualifying experience may include interviewing, conducting community investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data in a health promotion or disease intervention/prevention program.
• For Assignment Level II, candidates must also have at least one year of experience as a Public Health Adviser, Assignment Level I, or one additional year of qualifying experience.
• Public Health Advisers are required to have an annual health assessment.

Nice To Haves

• Training in phlebotomy or other necessary procedures may be required for certain assignments.
• Certification in HIV counseling may be required for certain assignments.

Responsibilities

• Interview and re-interview patients with communicable diseases and provide education.
• Elicit contacts and other information to locate or identify the source of infection and prevent further spread.
• Conduct surveillance, including administering TB diagnostic tests and collecting and transporting specimens, including blood.
• Conduct field investigations to locate patients lost to follow-up, return them to medical care, and assess their home environments.
• Refer patients to appropriate diagnostic facilities for examination and treatment.
• Observe patients with communicable diseases taking prescribed medication.
• Visit hospitals and private medical offices to review records and extract data.
• Communicate with co-workers, supervisors, managers, and community partners.
• Manage and monitor suspected or confirmed patients and contacts of infectious patients from diagnosis through treatment completion.
• Conduct quality assurance activities, including pouch reviews and field audits for Public Health Adviser Level I staff and Assistant Public Health Advisers.
• Assume supervisory duties in the supervisor’s absence to ensure continuity of case management.
• Conduct HIV counseling, testing, and post-test follow-up.

Benefits

• Premium-free health insurance plan, described as saving employees over $10,000 annually in a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the ability to work from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level