Case Manager - ISE

GOODWILL OF WESTERN & NORTHERN CONNECTICUT•Bridgeport, CT

4d•Onsite

About The Position

Goodwill of Western and Northern Connecticut is hiring a Case Manager to coordinate and provide case management for residential program participants and other individuals receiving funding or services through the Department of Developmental Services (DDS), including DDS ISE. The role supports participants in accessing community resources and benefits, developing and monitoring service plans, coordinating medical care, documenting progress, and promoting community and social integration. The position also schedules and supervises staff and ensures compliance with participant funding requirements and applicable standards and regulations. This is an onsite position in Bridgeport, Connecticut, with a Monday-through-Friday schedule from 8 a.m. to 4 p.m. A $1,000 sign-on bonus is paid in two installments: $500 after six months of successful employment and $500 after one year. Goodwill offers career advancement opportunities, company-paid professional development and training, health, dental, and vision coverage, ancillary insurance benefits, paid time off and holidays, tuition reimbursement, a 403(b) retirement savings plan with employer match, an employee discount, anniversary rewards, and an employee referral program. Benefits become available on the first of the month following 60 days of employment.

Requirements

At least one year of experience in case management.
Excellent verbal, written, organizational, and administrative skills.
Solid computer application skills.
Current Connecticut driver’s license, satisfactory motor vehicle check, and daily use of a reliable, insured vehicle.
Willingness to obtain and maintain medication, CPR, and PMT certifications.
An equivalent combination of education and experience may be considered.

Nice To Haves

Bachelor’s degree in Human Services, Psychology, or a related field; preferred but not required.
Experience in the human services field and direct care.

Responsibilities

Provide case management to individuals in DDS In Home Supports (IHS) and other assigned DDS-funded participants.
Help participants access available community resources and benefits, including financial, counseling, and housing programs.
Develop, implement, and monitor annual Individual Service Plans (ISPs) for residential participants.
Ensure compliance with participants’ funding sources.
Review assigned DDS participants’ records monthly to support CARF compliance.
Communicate regularly with participants’ families, advocates, staff, and other program affiliates to support customer satisfaction.
Coordinate participants’ medical appointments and ensure communication with nursing agencies and funding sources.
Ensure required documentation meets DDS and CARF standards.
Monitor utilization rates to ensure participant needs are met.
Schedule and supervise staff.
Maintain accurate participant schedules and update them as changes occur.
Participate in agency activities and training as required or requested by the supervisor.
Attend necessary team meetings and promote communication between Goodwill staff and outside funders, clinicians, and other parties.
Complete ongoing Therap case notes, meeting minutes, monthly reports, and other documentation of participant progress and activities.
Promote participants’ full community and social integration.
Ensure compliance with residential filing and record-keeping systems, including Master Files.
Oversee and ensure compliance with HIPAA, CARF, and other relevant federal, state, and local regulations.

Benefits

$1,000 sign-on bonus: $500 after six months of successful employment and $500 after one year.
Career advancement opportunities.
Company-paid professional development and training.
Health, dental, and vision benefits (employee-paid).
Long- and short-term disability and life insurance (Goodwill-paid).
Two weeks of vacation, four personal days, and nine sick days.
Up to $3,000 in qualified tuition reimbursement.
Nine paid holidays.
403(b) retirement savings plan with employer match.
50% employee discount.
Anniversary rewards, including $50 Swag Store credit at year one and larger financial rewards every five years.
$200 referral program for each candidate referred to Goodwill who is hired.