Case Manager - ISE

GOODWILL OF WESTERN & NORTHERN CONNECTICUT•Bridgeport, CT

5d•$0 - $20•Onsite

About The Position

Goodwill of Western and Northern Connecticut is seeking an outgoing individual passionate about helping others. The DDS Case Manager coordinates and provides case management for residential program participants and other individuals receiving funding or services through the Department of Developmental Services (DDS ISE). The position is onsite in Bridgeport, Connecticut, with a Monday-through-Friday schedule from 8:00 a.m. to 4:00 p.m. A $1,000 sign-on bonus is paid in two installments: $500 after six months of successful employment and $500 after one year.

Requirements

At least one year of case management experience.
Excellent verbal, written, organizational, and administrative skills.
Solid computer application skills.
Current Connecticut driver’s license, satisfactory motor vehicle check, and daily use of a reliable, insured vehicle.
Willingness to obtain and maintain medication certification, CPR certification, and PMT certification.
An equivalent combination of education and experience may be considered.

Nice To Haves

Bachelor’s degree in Human Services, Psychology, or a related field is preferred but not required.
Experience in the human services field and direct care is a plus.

Responsibilities

Provide case management to individuals in DDS In Home Supports (IHS) and other assigned DDS-funded individuals.
Help participants access community resources and benefits, including financial, counseling, and housing programs.
Develop, implement, and monitor annual service plans (ISPs) for residential participants.
Ensure compliance with participants’ funding sources.
Review assigned DDS participants’ records monthly to ensure CARF compliance.
Communicate regularly with participants’ families, advocates, staff, and other program-affiliated individuals to support customer satisfaction.
Coordinate participants’ medical appointments and communicate with nursing agencies and funding sources.
Complete required documentation to DDS and CARF standards.
Monitor utilization rates to ensure participant needs are met.
Schedule and supervise staff, and maintain accurate participant schedules, updating them as changes occur.
Participate in agency activities and trainings as required or requested by the supervisor.
Attend necessary team meetings and promote communication between Goodwill staff and outside funders, clinicians, and others.
Complete ongoing Therap case notes, meeting minutes, monthly reports, and other paperwork documenting participant progress and activities.
Promote participants’ full community and social integration.
Ensure compliance with residential filing and record-keeping systems (Master Files).
Protect participants’ Protected Health Information (PHI) under the HIPAA Privacy Rule.
Oversee and ensure compliance with HIPAA, CARF, and other relevant federal, state, and local regulations.

Benefits

$1,000 sign-on bonus: $500 after six months of successful employment and an additional $500 after one year.
Opportunities for career advancement.
Company-paid professional development and training.
Health, dental, and vision benefits (employee paid), plus long- and short-term disability and life insurance (Goodwill paid); available on the first day of the month following 60 days of employment.
Two weeks of vacation, four personal days, and nine sick days.
Up to $3,000 in qualified tuition reimbursement.
Nine paid holidays.
403(b) Retirement Savings Plan with employer match.
50% employee discount.
Anniversary rewards, including $50 in Swag Store credit at one year and larger financial rewards every five years thereafter.
$200 referral program for each referred candidate hired by Goodwill.