Case Manager (SSVF)

Insight Housing•San Francisco, CA

9d•$28 - $30•Onsite

About The Position

Insight Housing has been providing a comprehensive range of housing, food, and support services for over 50 years to help individuals transition from homelessness to stable, affordable housing. The Roads Home program specifically assists low-income Veteran families experiencing homelessness by providing outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and help in obtaining VA and other benefits. The program focuses on working with participants to create action plans that enhance their health and wellness.

Requirements

High school diploma required.
1 year of experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse, or other social issues, required.
Proficiency in computer use and Microsoft Office suite (Word, Excel, Outlook, and TEAMS).
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Ability to communicate effectively and maintain a calm demeanor in stressful situations.
Capability of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills.
Ability to maintain professional conduct, attitude, and appearance at all times.
Must be able to receive and maintain criminal records clearance.

Nice To Haves

Bachelor’s degree in Social Services or related field.
Ability to complete CPR/First Aid Training.
Translatable military experience, relevant internship and volunteer experience, or administrative experience.
Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military.
Experience with Homeless Management Information System (HMIS).

Responsibilities

Coordinate SSVF client intake process, including initial assessment and eligibility determination for new referrals.
Create and maintain new client files electronically.
Provide street and venue-based outreach to homeless Veterans.
Maintain an assigned client caseload.
Provide intensive housing and vocational case management to Veterans and their families.
Conduct home visits as assigned.
Actively involve clients in the design and delivery of supportive services, ensuring they have a voice in their goal/service plans.
Collaborate with the Housing Specialist to maintain positive landlord relationships.
Develop individual budgets and service plans with each Veteran client.
Provide service coordination and linkage for Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services, and consumer and family involvement.
Conduct weekly meetings with participants to discuss short and long-term goals, money management, and employment/education issues.
Assist participants in retaining housing and maximizing independence and self-sufficiency through linkage and referral to community services and resources.
Provide crisis intervention as needed.
Maintain and secure comprehensive case files and prepare/submit all required programmatic reports.
Provide information and recommendations to the Program Manager regarding program evaluation and modification.
Co-facilitate housing clinics, groups, and other HCMT activities.
Maintain HMIS database records, including client intakes, program entry, and program exit, ensuring data is entered within 24 hours of service delivery.
Adhere to laws regarding confidentiality and reporting requirements, maintaining knowledge of HIPAA certification standards.
Participate in promoting a safe, healthy, and clean working environment consistent with agency health and safety practices.
Attend and participate in all assigned meetings and trainings.
Complete and submit timesheets accurately and in a timely manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other assigned tasks.