Case Manager - SSVF

UMOM New Day Centers•Phoenix, AZ

9d•$46,800 - $49,800•Onsite

About The Position

The SSVF Case Manager is responsible for providing comprehensive, housing-focused case management to Veterans and Veteran families participating in UMOM's Supportive Services for Veteran Families (SSVF) program. This position works directly with Veterans to identify and address barriers to housing stability, develop individualized housing and service plans, connect participants with income and community resources, and support participants in obtaining and maintaining permanent housing. The SSVF Case Manager builds strong, respectful relationships with Veterans and collaborates with landlords, community providers, Veteran-serving organizations, and internal teams to coordinate services and promote long-term housing stability.

Requirements

High School or GED Diploma, required
Minimum 3 years of experience working with at-risk populations and/or case management required
Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
Ability to comply with and pass all required background checks
Ability to comply with drug testing on an as-needed basis
Valid AZ Driver's License and a driving record that falls within UMOM's policy
50/100 level of car insurance coverage.

Nice To Haves

Bachelor's degree, preferred
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
Knowledge of homeless services, community resources, workforce and understanding of housing providers
Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Responsibilities

Engage Veterans and Veteran families in a respectful, client-centered manner to build rapport and establish a collaborative case management relationship.
Assess immediate needs, housing barriers, strengths, income, benefits, and other factors impacting housing stability while identifying and strategizing barriers to long-term success.
Orient participants to SSVF program expectations, available services, and applicable resources.
Utilize Trauma Informed Care, Motivational Interviewing, and other evidence-based approaches when providing services.
Work collaboratively with Veterans to develop individualized case plans focused on obtaining and maintaining permanent housing.
Coordinate services with internal UMOM teams and external providers to ensure Veterans receive comprehensive support.
Develop and maintain collaborative relationships with community providers and organizations serving Veterans.
Participate in case staffing and service coordination meetings to identify solutions to participant barriers and strengthen housing stability plans.
Maintains a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your case load.
Maintain timely, accurate, and complete participant records, case notes, assessments, and other required documentation in accordance with SSVF, funder, HMIS, and UMOM requirements and maintain participant confidentiality and comply with applicable program and agency standards.
Utilizes evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
Supports clients with securing identification and documentation needed to access housing.
Assists clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.
Meets regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
Transport and/or accompany clients as needed to support with housing and/or employment search or to make connections to other resources.
Ensures clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.
Other duties as assigned by Leadership and/or Executives.