Case Manager

Viva Health•Mobile, AL

10d•Hybrid

About The Position

VIVA HEALTH is seeking a Case Manager to assess the social, emotional, and environmental needs of Alabama Coordinated Health Network (ACHN) patients to improve medical compliance and health outcomes. The Case Manager identifies barriers to medical compliance, including transportation challenges, illiteracy, and other social determinants of health, and helps ensure services are delivered and continuity of care is maintained. The role analyzes patients’ home and community environments and makes autonomous decisions about patient-centered care plans and goals. Services are provided primarily in community and home settings by phone and/or in person. Local daytime travel is required using reliable transportation insured in accordance with company policy. The position offers work-from-home opportunities and regular hours, with no mandatory nights or weekends. The role may involve significant face-to-face member contact and duties performed away from the principal place of business. Candidates must be willing to submit to vaccine testing and screening. Case Managers need a working knowledge of health-related service delivery systems, strong communication and relationship skills, and the ability to work independently in an autonomous setting. They must be able to assess environmental factors affecting members’ well-being and locate, augment, and develop resources, including information about services offered by other agencies.

Requirements

Licensed BSW, BSN, or ADN.
Current RN or social work license in good standing with the appropriate State of Alabama board.
Valid driver’s license in good standing.
One to three years of experience in a community-based clinical role.
Excellent interview and telephone skills.
Ability to deal with recipients in a caring and helpful manner.
Working knowledge of health-related service delivery systems.
Excellent communication and relationship skills.
Ability to analyze environmental factors affecting members’ well-being.
Ability to work independently in an autonomous setting.
Ability and willingness to submit to vaccine testing and screening.

Nice To Haves

Licensed MSW or BSN.
Experience in case management, human services, public health, or working with the underinsured population.
Certified Case Management.

Responsibilities

Assess patients’ social, emotional, and environmental needs to improve medical compliance and health outcomes.
Identify barriers to medical compliance, including transportation challenges, illiteracy, and other social determinants of health.
Ensure services are delivered and continuity of care is maintained.
Analyze patients’ home and community environments.
Develop appropriate patient-centered care plans and goals and make autonomous decisions about them.
Provide services primarily in community and home settings by phone and/or in person.
Locate, augment, and develop resources, including information about services offered by other agencies.
Travel locally during the daytime using reliable transportation insured in accordance with company policy.