Case Manager

Equus•Washington, DC

10d•$24 - $26

About The Position

The Case Manager helps TANF participants obtain, retain, and advance in employment through intensive case management, workforce development, coaching, and employer engagement. The role focuses on helping customers secure unsubsidized employment and make progress toward long-term self-sufficiency. The Case Manager is the primary customer contact, assessing employment skills, work history, goals, and barriers; developing individualized plans with measurable placement goals; and supporting job search, readiness, training, and education activities. The role includes career coaching, job-placement assistance, employer and workforce-partner engagement, referrals to supportive services, and follow-up on applications, interviews, employment, and retention. The Case Manager ensures customers understand and meet TANF participation and reporting requirements, maintains accurate case records, and tracks employment outcomes and performance metrics. Success is measured by job placements, employment retention, customer engagement, and progress toward economic independence.

Requirements

High school diploma.
Minimum of 1–2 years of experience in social services, human resources, or customer service fields.
Ability to problem-solve and work with a diverse customer base.
Excellent verbal and written communication skills.
Ability to work well in a fast-paced environment.
Results-oriented.

Nice To Haves

Associate's or Bachelor's degree preferred.

Responsibilities

Serve as the primary point of contact for customers and provide ongoing employment-focused case management.
Assess customers' skills, work history, employment goals, and barriers to employment.
Develop and maintain individualized employment and service plans with measurable job placement goals.
Assist customers in obtaining employment through job matching, referrals, employer connections, hiring events, and direct job-placement activities.
Monitor customer participation in Job Readiness, Job Search, Career Camp, training, education, and other assigned workforce activities.
Provide career coaching, motivation, and guidance throughout customers' job searches and employment journeys.
Assist with resumes, cover letters, interview preparation, professional communication, and workplace readiness skills.
Follow up with customers regarding job applications, interviews, employment outcomes, and retention efforts.
Build relationships with employers and workforce partners to identify employment opportunities.
Connect customers to supportive services and community resources, including childcare, transportation, housing, and training resources.
Ensure customers comply with TANF program requirements, reporting obligations, and participation expectations.
Maintain accurate case records, document services provided, and track employment outcomes and performance metrics.
Focus on timely job placement, job readiness, and long-term employment retention.
Meet workforce development and placement goals established by the program and funder.
Promote customer engagement, accountability, and progress toward economic independence.