CASE MANAGER

The GEO Group•Napa, CA

15h•Onsite

About The Position

Under close supervision, the Case Manager provides support and structure to youth in developing program plans by managing a caseload and administering the policies and procedures of the program as directed by the contracting agency and the Program Manager. Learns, uses and models the principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members. The Case Manager prepares written personalized programs for each youth to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals. Reviews plan with youths and document progress or revisions so that they are gaining the life skills necessary to make a successful re-entry into the community. The Case Manager assists youths to establish personal budget, locate suitable housing, enroll in educational and vocational programs and participate in family and community activities, as appropriate, to ensure that they are working towards financial independence. May orient youths upon arrival at facility to provide smooth assimilation into program including having them complete paperwork. The Case Manager makes entries into confidential youth files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensure files are secure to protect youth confidentiality. Verifies youths' pass plan through pass sponsorship according to contract so that the youth is accountable for his/her whereabouts in the community. The Case Manager prepares discharge reports within established time parameters upon youth release to summarize program performance and to satisfy contract requirements. Participates in Staffing meetings by sharing observations and recommendations regarding the facility, youths, and staff relations to identify and solve problems and function as a unified team. The Case Manager maintains confidentiality obtained through job duties regarding employees, vendors, youths, and outside agencies so that sensitive information is only given on a "need to know" basis Reports all program violations to direct supervisor and/or appropriate agency or official via the established reporting parameters. The Case Manager assists with conducting orientation meetings with new participants to explain program rules and regulations. Verbally explains the participant contract in detail to ensure that the participant understands his/her responsibilities. Sets participant schedules and specifies all approved activities-based Probation approval. Approves temporary schedule changes for approved activities. Communicate effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation. Works collaboratively with the customer in a professional and responsible manner to effectively serve the youth. Complies with work rules and policies as explained in the company Employee Handbook, and the Facility Policies and Procedures Manual; and responds positively to directives from managers and supervisors in a cooperative spirit to ensure conformance to standards. Adheres to attendance policy; be flexible to work overtime if needed, to ensure adequate coverage of the program and to ensure the safety and security of the youths. Complies with safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others. Performs other duties as assigned.

Requirements

High School Diploma or equivalent.
One (1) year experience as a Case Manager or two (2) years of work experience in a related field.
Familiar with community corrections systems and current community practices.
Ability to write clear concise reports in English using correct grammar.
Ability to add, subtract, multiply, divide, and calculate percentages.
Must be able to react quickly and appropriately in an emergency situation.
Ability to work with computers and the necessary software typically used by the department.
Ability to work in an in-custody setting.

Nice To Haves

A Bachelor’s degree in Social Science or Human Services discipline or equivalent experience preferred.
Bilingual in English/Spanish preferred, but not mandatory.

Responsibilities

Prepares written personalized programs for each youth to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals.
Reviews plan with youths and document progress or revisions so that they are gaining the life skills necessary to make a successful re-entry into the community.
Assists youths to establish personal budget, locate suitable housing, enroll in educational and vocational programs and participate in family and community activities, as appropriate, to ensure that they are working towards financial independence.
May orient youths upon arrival at facility to provide smooth assimilation into program including having them complete paperwork.
Makes entries into confidential youth files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensure files are secure to protect youth confidentiality.
Verifies youths' pass plan through pass sponsorship according to contract so that the youth is accountable for his/her whereabouts in the community.
Prepares discharge reports within established time parameters upon youth release to summarize program performance and to satisfy contract requirements.
Participates in Staffing meetings by sharing observations and recommendations regarding the facility, youths, and staff relations to identify and solve problems and function as a unified team.
Maintains confidentiality obtained through job duties regarding employees, vendors, youths, and outside agencies so that sensitive information is only given on a "need to know" basis
Reports all program violations to direct supervisor and/or appropriate agency or official via the established reporting parameters.
Assists with conducting orientation meetings with new participants to explain program rules and regulations. Verbally explains the participant contract in detail to ensure that the participant understands his/her responsibilities.
Sets participant schedules and specifies all approved activities-based Probation approval.
Approves temporary schedule changes for approved activities.
Communicate effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
Works collaboratively with the customer in a professional and responsible manner to effectively serve the youth.
Complies with work rules and policies as explained in the company Employee Handbook, and the Facility Policies and Procedures Manual; and responds positively to directives from managers and supervisors in a cooperative spirit to ensure conformance to standards.
Adheres to attendance policy; be flexible to work overtime if needed, to ensure adequate coverage of the program and to ensure the safety and security of the youths.
Complies with safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others.
Performs other duties as assigned.