Case Manager - Social Model Detoxification

Volunteers Of America, Utah • Salt Lake City, UT

4d • Onsite

About The Position

The Case Manager provides consistent, individualized case management to clients at the Center for Women and Children and Men's Detoxification Center, working within Volunteers of America, Utah's mission and using trauma-informed practices. The role involves interviewing clients, identifying special needs, coordinating services, sharing recovery resources, documenting services and client histories, and supporting clients and their families toward self-sufficiency where appropriate.

The Case Manager responds to crises and medical emergencies, uses de-escalation and suicide-prevention tools, and coordinates with medical and mental health services. The position also requires collaboration with community partners and agency staff, participation in case reviews, management on-call scheduling, shift changes, meetings, and trainings. Work is performed on-site in an office environment and may involve extended computer use and movement around the facility.

Requirements

• A degree in social services, two years of experience working in substance abuse treatment services, or an equivalent combination of education, experience, and training.
• Understanding of or training in trauma-informed approaches, Motivational Interviewing, and Stages of Change.
• Ability to use work tools such as a phone, computer, and fax.
• Ability to interact professionally with a diverse workforce, clients, and the public.
• Excellent verbal and written communication skills and attention to detail.
• Ability to maintain professional boundaries with clients, volunteers, and coworkers.
• Ability to remain calm and respond appropriately in crises.
• Ability to maintain confidentiality of information.
• Ability to prioritize, organize, and independently complete multiple tasks, and flexibility to respond to changes.
• Punctual and dependable attendance.
• Driving is required; must be at least 21 years old, possess a current driver's license, and have a good driving record.
• Must pass the Utah DHHS background check for work with vulnerable populations and remain eligible through continuous FBI Rap Back background monitoring.
• Must pass a pre-employment drug test.
• Must be able to lift and carry 25 pounds, move around the facility and interact with clients for extended periods, and walk up and down stairs.

Responsibilities

• Provide and document individualized case management services for clients at the Center for Women and Children and Men's Detoxification Center.
• Engage with clients appropriately and follow agency boundaries and Detox Services policies and procedures.
• Manage difficult client behaviors by encouraging adherence to Detox Client Expectations.
• Conduct a Client Service Interview within 3 to 5 business days of admission, or earlier when the client is not chemically impaired.
• Identify clients' special needs and coordinate services as needed.
• Provide clients with resource lists and information about available recovery treatment programs; schedule assessments when appropriate.
• Work with clients' families when appropriate to help clients move toward self-sufficiency.
• Enter timely and accurate client case notes in UWITS, covering relevant history, substance use, withdrawal management, medical and mental health needs, recovery engagement, legal involvement, and case management actions.
• Provide weekly orientation.
• Respond to medical emergencies, provide CPR, First Aid, and Narcan, and coordinate medical services as needed.
• Use de-escalation skills and required suicide-prevention tools, including the Columbia-Suicide Severity Rating Scale, a Suicide Prevention Plan, and a client index card.
• Coordinate with mental health services and provide required communications and documentation when clients are transported or otherwise need follow-up.
• Maintain positive, professional interactions with community partners, clients' families, agency donors, support groups, referral sources, and colleagues.
• Learn, use, and endorse agency-selected clinical techniques, including Motivational Interviewing and trauma-informed practices.
• Participate in and present client information at case reviews with case managers, peer support, the Program Director, and the Clinical Supervisor.
• Participate in the Management On-Call Schedule.
• Maintain professional boundaries with clients, volunteers, and coworkers.
• Attend work and shift changes on a regular and predictable basis.
• Follow Volunteers of America, Utah personnel and program policies and procedures.
• Treat others fairly, demonstrate empathy, manage interpersonal conflict constructively, and support mutual trust and respect.
• Maintain understanding of and compliance with Federal Confidentiality and HIPAA laws.
• Obtain and maintain CPR and First Aid certification.
• Expand and apply knowledge of community resources and remain familiar with issues and trends in alcohol and drug treatment.
• Make decisions within the position's scope of responsibility and demonstrate perseverance in serving clients with complex problems.
• Attend meetings at multiple locations and participate in meetings and trainings as needed.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account, including employer contributions paid quarterly.
• 403(b) retirement plan with a 50% employer match up to 3%.
• Employee Assistance Program.
• 33 paid days off to start: 11 observed paid holidays, 12 sick days, and 10 vacation days.
• Vacation increases to 12 days after 1 year, 15 days after 2 years, and more after 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance, with additional coverage available.
• Employee Referral Program with cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed