Case Manager - Social Model Detoxification

Volunteers Of America, Utah • Salt Lake City, UT

3d • Onsite

About The Position

The Case Manager provides consistent, individualized case management to clients at the Center for Women and Children and the Men’s Detoxification Center, working within Volunteers of America, Utah’s mission and using trauma-informed practices. The role is full-time, non-exempt, and based on-site at Recovery on Redwood in Salt Lake City. It involves client interviews, resource and treatment referrals, timely case documentation, crisis response, and coordination with medical, mental health, family, and community services. The Case Manager also participates in case reviews, shift changes, trainings, and the management on-call schedule while maintaining professional boundaries and following agency policies, confidentiality requirements, and program procedures.

Volunteers of America, Utah is a nonprofit, faith-based organization serving people experiencing challenges related to mental health, substance use, and homelessness. The organization describes its mission as providing community-supported paths for vulnerable people to improve their lives and increase self-reliance.

The position pays $20 per hour. Work is performed on-site in an office environment and may involve extended computer use, moving throughout the facility, interacting with clients for extended periods, walking stairs, and lifting or carrying up to 25 pounds.

Requirements

• A degree in social services, two years of experience working in substance abuse treatment services, or a combination of education, experience, and training that provides the required knowledge and abilities.
• Understanding of or training in trauma-informed approaches, Motivational Interviewing, and Stages of Change.
• Ability to use work tools such as a phone, computer, and fax.
• Ability to interact professionally with a diverse workforce, clients, and the public.
• Excellent verbal and written communication skills and attention to detail.
• Ability to maintain professional boundaries with clients, volunteers, and co-workers.
• Ability to remain calm and respond appropriately during crises.
• Ability to maintain confidentiality.
• Ability to prioritize multiple tasks and adapt to changes; able to organize and independently complete multiple tasks.
• Punctual and dependable attendance.
• Driving is required; must be at least 21 years old, hold a current driver’s license, and have a good driving record.
• Must pass the Utah DHHS background check for work with vulnerable populations and maintain eligibility through continuous FBI Rap Back background monitoring.
• Must pass a pre-employment drug test.
• Ability to lift and carry 25 pounds, move around the facility and interact with clients for extended periods, and walk up and down stairs.

Responsibilities

• Provide and document individualized case management services for clients at the Center for Women and Children and the Men’s Detoxification Center, following agency boundaries and policies.
• Manage difficult client behaviors and encourage adherence to detox client expectations.
• Conduct a Client Service Interview within 3 to 5 business days of admission, or earlier when appropriate.
• Identify clients’ special needs and coordinate services as needed.
• Provide clients with resource lists and information about available recovery treatment programs; schedule assessments when appropriate.
• Work with clients’ families when appropriate to support clients’ movement toward self-sufficiency.
• Enter timely, accurate case notes into UWITS documenting relevant history, substance use, withdrawal management, medical and mental health concerns, recovery engagement, legal involvement, and case management actions.
• Provide weekly orientation.
• Respond to medical emergencies; provide CPR, First Aid, and Narcan; and coordinate medical services as needed.
• Use de-escalation skills and suicide-prevention tools, including the Columbia-Suicide Severity Rating Scale, a Suicide Prevention Plan, and a client-held index card.
• Coordinate with mental health services as needed and maintain required communications and records, including shift logs, whiteboard updates when clients are transported, social worker communication, and UWITS notes.
• Maintain positive, professional interactions with community partners, emergency services, law enforcement, criminal justice contacts, other providers, families, donors, support groups, and referral sources.
• Learn, use, and endorse agency-selected clinical techniques, including Motivational Interviewing and trauma-informed practices.
• Participate in and present client information at case reviews with case managers, peer support, the Program Director, and the Clinical Supervisor.
• Participate in the management on-call schedule.
• Maintain professional boundaries with clients, volunteers, and co-workers.
• Attend work and shift changes on a regular and predictable basis.
• Follow Volunteers of America, Utah personnel and program policies and procedures.
• Treat others fairly, demonstrate empathy, and manage interpersonal conflict constructively.
• Understand and follow federal confidentiality and HIPAA requirements.
• Obtain and maintain CPR and First Aid certification.
• Expand knowledge of community resources and remain familiar with issues and trends in alcohol and drug treatment.
• Make decisions within the position’s scope of responsibility and provide services with perseverance and stamina.
• Attend meetings at multiple locations and participate in meetings and trainings as needed.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account, including an employer contribution paid quarterly.
• 403(b) retirement plan with a 50% employer match up to 3%.
• Employee Assistance Program.
• 33 paid days off initially: 11 observed paid holidays, 12 sick days, and 10 vacation days.
• Vacation increases to 12 days after 1 year, 15 days after 2 years, and more after 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage is available.
• Employee Referral Program with cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed