Case Manager for the Division of Tenant and Owner Resources
About The Position
The New York City Department of Housing Preservation and Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in,’”said the agency. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
- Education and/or experience which is equivalent to '1' above
Nice To Haves
- Excellent Communication Skills (both orally and in writing)
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Section 8 or other Rental Subsidy experience a Plus
Responsibilities
- Manage a caseload of assisted or applicant households
- Initial voucher application screening
- Determination and verification of eligibility
- Client briefings (internal and external meetings)
- May perform community outreach to assist Section 8 participation
- Prepare and send appropriate correspondence, track responses
- Document case files and electronic records, file preparation
- Rent calculations
- Review of yearly recertification’s of household composition and income/asset information
- Demonstrate ability to manage multiple cases while prioritizing cases for processing
- Attend mandatory trainings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
