Case Manager for the Division of Tenant and Owner Resources (HOME TBRA Program)

City of New York•New York City, NY

1d•Onsite

About The Position

The Department of Housing Preservation and Development (HPD) oversees housing standards across New York City. As the nation's largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable. The Division of Tenant and Owner Resources (DTOR) administers rent subsidy programs, including local, state, or federally funded programs like NYC 15/15, HOME TBRA, and HAVP. The largest program is the federal Section 8 Housing Choice Voucher (HCV) program. The federally funded HOME Investment Partnerships Program (HOME) allows HPD to create flexible programs, known as Tenant-Based Rental Assistance (TBRA), to help households afford housing costs in market-rate units. The HOME TBRA program will function similarly to the Section 8 program, providing tenant-based rental assistance in privately owned housing. Case Managers in the HOME TBRA program are responsible for performing case management functions to assist HPD clients, which may include in-house meetings, workshops, or community events. They ensure participant cases are accurately screened and reviewed for completeness and compliance with Federal HUD Rules and Regulations.

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
Education and/or experience which is equivalent to the above

Nice To Haves

Excellent Communication Skills (both orally and in writing)
Strong Customer Service Focus
Computer Proficiency
Bilingual a Plus
Section 8 or other Rental Subsidy experience a Plus

Responsibilities

Manage a caseload of assisted or applicant households
Initial application screening
Determination and verification of eligibility
Client briefings (internal and external meetings)
May perform community outreach to assist program participation
Prepare and send appropriate correspondence, track responses
Document case files and electronic records, file preparation
Rent calculations
Review of yearly recertification’s of household composition and income/asset information
Demonstrate ability to manage multiple cases while prioritizing cases for processing
Attend mandatory trainings