Case Manager for the Division of Tenant and Owner Resources (HOME TBRA Program)

City of New York • New York, NY

1d • $44,545 - $51,227 • Onsite

About The Position

Case Managers in the Division of Tenant and Owner Resources’ HOME TBRA program are expected to perform case management functions to provide necessary and important services to assist HPD clients. These services may consist of meeting with groups in-house, attending workshops or attending community events. Case managers will ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
• Education and/or experience which is equivalent to the above

Nice To Haves

• Excellent Communication Skills (both orally and in writing)
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Section 8 or other Rental Subsidy experience a Plus

Responsibilities

• Manage a caseload of assisted or applicant households
• Initial application screening
• Determination and verification of eligibility
• Client briefings (internal and external meetings)
• May perform community outreach to assist program participation
• Prepare and send appropriate correspondence, track responses
• Document case files and electronic records, file preparation
• Rent calculations
• Review of yearly recertification’s of household composition and income/asset information
• Demonstrate ability to manage multiple cases while prioritizing cases for processing
• Attend mandatory trainings

Benefits

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED