Case Manager

163rd Street Improvement Cou•New York, NY

18d•Onsite

About The Position

The Case Manager provides direct support to clients by assessing their needs, developing service plans, connecting them with community resources, and monitoring progress toward self-sufficiency. Working in a non-profit setting, the Case Manager serves as an advocate, counselor, and liaison to ensure clients receive the services and support necessary to overcome barriers and achieve their personal, social, and economic goals.

Requirements

Bachelor's degree in social work, psychology, sociology, or a related field.
Minimum of 2 years of experience in case management or social services.
Strong understanding of community resources and social service systems.
Excellent communication, interpersonal, and active listening skills.
Ability to develop and maintain effective working relationships with clients and diverse populations.
Proficiency in case management software and Microsoft Office Suite.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to handle crisis situations and provide appropriate interventions.
Commitment to client advocacy and empowerment.

Nice To Haves

Master's degree in a related field.
Bilingual in Spanish or other relevant languages.
Experience working with specific populations (e.g., homeless, veterans, families).
Knowledge of grant writing and reporting.

Responsibilities

Conduct intake interviews and needs assessments with clients to identify strengths, challenges, and goals.
Develop and implement individualized service or treatment plans.
Provide ongoing case management, including referrals to housing, healthcare, employment, education, financial assistance, and social services.
Advocate for clients within community systems and assist in navigating complex services.
Maintain regular contact with clients to monitor progress and provide support.
Collaborate with community partners, government agencies, and internal staff to coordinate holistic care.
Maintain accurate and timely case notes, records, and data in compliance with agency and funder requirements.
Facilitate support groups, workshops, or life-skills training as needed.
Respond to crises and provide short-term intervention and problem-solving support.
Track client outcomes and prepare reports for program evaluation and funding compliance.