Case Manager

Maximus

33d • $25 - $25 • Onsite

About The Position

Maximus is seeking a dedicated Case Manager to join our OC CalWorks team! This role is essential in fostering strong client relationships, ensuring compliance with program regulations, and assisting clients throughout the application process to access vital services. The OC CalWorks Program is dedicated to assisting families in achieving self-sufficiency through comprehensive support services. We strive to empower individuals by providing resources, guidance, and a supportive environment. This is an on-site position, located in one of the offices in Anaheim, Santa Ana or Laguna Hills.

Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Comfortable using computers and standard office tools in day-to-day work
• Enjoys collaborating with others and thrives in a fast-paced, team-oriented environment
• Willing to commit to 4 weeks of on-site training in our Anaheim office
• Willing to travel to alternate offices in Santa Ana or Laguna Hills at least once per week during training period for job shadowing

Nice To Haves

• Bachelor’s degree in human services, social work, or related field from an accredited college or university preferred
• A genuine passion for serving the community and making a positive impact
• Preferred bilingual languages (Spanish, Arabic and Farsi)

Responsibilities

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

Benefits

• Quarterly bonuses based on performance
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription coverage
• Partially funded HSA
• Life insurance
• Discounts on Auto, Home, Renter's, and Pet insurance
• 401K Retirement Savings plan
• Company Matching for 401K
• PTO
• Holidays
• Sick leave
• Short- and Long-Term Disability coverage
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness
• Recognition Platform
• Tuition Reimbursement
• Employee Perks and Discounts
• Maximus Wellness Program and Resources
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED