Case Manager, Manhattan

Westhab Inc.•New York, NY

21h•$40,000 - $45,000

About The Position

The Case Manager assesses clients’ needs, plans and coordinates services, and monitors the progress of clients and residents in the program. The role ensures clients receive appropriate information and referrals to obtain and maintain housing. The position is based in Manhattan, New York, and reports to the Director of Social Service. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with one late day from 11:00 a.m. to 7:00 p.m., for a 35-hour work week. The job description also states that the employee must be able to work flexible alternate schedules, which may include evening and weekend shifts. Westhab describes itself as a community development organization providing housing and supportive services to more than 10,000 vulnerable community members each year. The organization emphasizes high staff expectations, empowerment, results, and community impact, and states that it complies with applicable OSHA standards and regulations.

Requirements

At least 1 year of case management experience working with homeless, mentally ill, substance abuse, and/or low-income populations.
Strong relationship-building skills.
Ability to work independently and recognize when to raise issues with a supervisor.
Excellent organizational and time management skills.
Ability to multitask effectively and follow up in a timely manner.
Strong PC skills, including Microsoft Word and Excel.
Ability to work flexible alternate schedules, which may include evening and weekend shifts.

Nice To Haves

Bachelor’s degree in Social Work or a Human Services field preferred.
Bilingual ability is a plus.

Responsibilities

Conduct intake and assessment to orient clients to the program and develop individual service plans reflecting assessed needs and goals.
Meet weekly with clients to support achievement of individual service plan goals.
Coordinate services with the Housing Specialist, other staff, and external partners.
Advocate for clients regarding entitlements and services.
Provide crisis intervention and aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions.
Document case management activities in accordance with agency and funding source guidelines and procedures.
Complete written and computer-generated housing applications for clients based on their individual needs and functioning.
Achieve the assigned monthly placement quota.
Facilitate workshops and groups, and escort clients as applicable.
Attend staff meetings and trainings to enhance job-related skills.
Perform other related duties.