Case Manager, TD Wealth Insurance Services

TD•Toronto, ON

6d•Onsite

About The Position

Reporting to the Life Operations Manager, the Case Manager works closely with insurance carriers and TDWIS sales channels, Estate Planning Advisors and Relationship Managers, to provide high-quality client service. They act as a liaison between the sales force and product providers to ensure compliance with Insurance Industry and Bank legislation, protecting the client's interests during the sale and life of the insurance policy. The role involves performing preliminary policy reviews for transferring in policies from outside TDWISI, ensuring regulatory compliance, and communicating policy information to relevant parties, storing it in a centralized database for auditing. Successful candidates will quickly grasp the nuances of third-party insurance products and adhere to TD's AML, Compliance, and Regulatory issues as they pertain to 3rd party Insurance administered within TD Waterhouse Insurance Services Inc.

Requirements

Strong oral and written communications skills
Excellent customer service skills
Dedicated to a team environment and culture with proven ability to work well with others
Ability to communicate effectively with end-user clients during service calls and provide resolutions to problems
Ability to work cooperatively within a team, communicating ideas and providing coverage as required
Ability to prioritize workflow
Accuracy and attention to detail are critical to this role

Nice To Haves

Strong knowledge of TD WISI business requirements and how it relates to third parties is a plus.
Personal insurance experience is a plus.

Responsibilities

Provide comprehensive support to EPA sales offices and Relationship Managers nationally in the review and administration of documents sent to and received from Insurance Carriers.
Process all incoming documentation in a timely manner, prioritizing and managing workload to meet SLA requirements for service and productivity.
Review applications, ensuring proper referral channels are maintained to conform to the Bank Act and facilitate accurate commission payments to Advisors.
Identify, communicate, and follow up on outstanding bank and industry regulatory requirements.
Ensure compliance with Anti-Money Laundering regulations by reviewing the New Policy Owner Form and escalating issues as required.
Assist in risk mitigation by identifying and escalating key areas of concern (e.g., Performance, suitability, extra-provincial licensing issues) for compliance purposes.
Ensure compliant Advisor licensing to satisfy FSCO regulations through verifying and monitoring relevant documents.
Identify and escalate cases requiring special attention by the National Office, EPAs office, or Relationship Managers office.
Input information on Wealthserv and other Operations internal systems in a consistent, clear, and accurate manner, including creating accounts.
Assess and analyze requests for transfer in of policies to ensure suitability to the client and TDWIS business.
Provide access to carriers for new advisors.
Produce and update volume matrix and workflow reports for Management reporting.
Manage all Inforce Client Policy Service, including distribution and documentation of inforce client policy statements, premium and lapse notifications, ensuring risks to the client are addressed by the EPA or Servicing Advisor office to support the file requirement audit process for inforce service work.