Case Manager - Crestview Mobile Response Team

Global Connections to Employment•Crestview, FL

About The Position

Lakeview Center provides comprehensive behavioral health care to adults and children with mental illnesses, drug and alcohol dependencies, and intellectual disabilities across Northwest Florida. Its services include residential treatment, outpatient counseling, psychiatry, trauma care, substance misuse treatment, and 24/7 support for people with serious mental illnesses. The Case Manager position is part of the Crestview Mobile Response Team (MRT), which serves residents of Escambia, Santa Rosa, Okaloosa, and Walton counties. The MRT provides 24/7 crisis intervention and support by telephone triage or in person, with the aims of reducing trauma, preventing unnecessary hospitalizations, and diverting people from juvenile or criminal justice systems. The purpose of case management is to help clients access needed medical, social, educational, and other services. The role coordinates quality treatment and support services efficiently and effectively to optimize the functioning of individuals with complex needs. Desired outcomes include self-sufficiency and satisfaction in the living, learning, work, and social environments clients choose. The Case Manager provides individualized, integrated mental health, substance abuse, and co-occurring services, including in-home and community-based support.

Requirements

Bachelor’s degree from an accredited college or university, with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field that includes study of human behavior and development.
At least one year of full-time or equivalent experience working with adults experiencing serious mental illness; alternatively, a bachelor’s degree and three years of full-time or equivalent experience working with adults experiencing serious mental illness.
Ability to travel locally to clients’ homes, training locations, and other locations as necessary.
Ability to complete approved mental health targeted case management training within three months of initially providing case management services.
Knowledge of resources in the service area for adults with serious mental illness.
Knowledge of and compliance with applicable state and federal statutes, rules, and policies affecting the target population.
Ability to use a computer.
Good oral and written communication skills.
Ability to work within agency and program policies and procedures.
Ability to work cooperatively and collaboratively with multidisciplinary staff.
Ability to relate effectively to people with mental illness or substance use disorders, people with developmental disabilities, family members, and co-workers.
Ability to pass organizational screening requirements, including applicable state or federal background screenings.
Valid driver’s license from the state of residence, a good driving record, and insurability under the corporate policy.

Responsibilities

Assist clients in accessing needed medical, social, educational, and other services.
Coordinate quality treatment and support services for individuals with complex needs.
Provide individualized, integrated mental health, substance abuse, and co-occurring services to individuals served and their families.
Provide services in clients’ homes and in the community.
Advocate for individuals served and assist with problem solving.
Assist in maintaining a therapeutic milieu.
Recognize signs and symptoms of abuse.
Collaborate with multidisciplinary staff.