Mobile Crisis Response Targeted Case Manager

Seven Counties Services • Louisville, KY

2d • Onsite

About The Position

This position involves providing targeted case management services to clients, focusing on mobile crisis response. The role requires conducting comprehensive assessments, developing service plans, arranging for and monitoring client services, and performing advocacy. Case managers are responsible for maintaining detailed case records, consulting with service providers, and providing psychosocial education. A key aspect of the role is performing crisis assistance, which includes intervention and coordinating emergency referrals and services. Depending on skill and autonomy, the incumbent may also serve as a Primary Case Coordinator.

Requirements

• Bachelor’s degree in social work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.
• At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT (Assertive Community Treatment) population (with direct daily contact) in a human service setting.
• Completion of state-required case management/service coordination course within six months of date of employment.
• Company or personal vehicle usage required.
• Ability to work a flexible schedule including evenings and weekends.

Nice To Haves

• No experience with relevant master’s degree.

Responsibilities

• Conducts and documents comprehensive assessment of client and/or client’s needs.
• Participates in development of client’s service plan, consistent with assessment.
• Arranges for delivery of needed services, as identified in assessment.
• Assists client in accessing needed services through, for example, referrals or linkages.
• Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
• Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on their own behalf).
• Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.
• Provides case consultation (i.e., consulting with service providers/collaterals in determining client’s status and progress).
• Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
• Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.
• Performs crisis assistance (i.e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).
• May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level