(INTERNAL ONLY) Case Manager - Independent Living Program (Bilingual Required)

The Family Care Network Inc.•San Luis Obispo, CA

9d•$24 - $35•Onsite

About The Position

FCNI is a community-focused non-profit organization in San Luis Obispo, CA, dedicated to providing hope, stability, support, and empowerment to those in need through partnerships with local agencies. The organization is currently seeking a Case Manager for its Independent Living Program (ILP) to serve clients in the San Luis Obispo County area. The Case Manager will offer comprehensive support by assessing client needs, developing and implementing individualized plans, coordinating services, providing skills-building interventions, and advocating for clients to help them achieve their goals. This role involves collaboration with clients, interdisciplinary teams, and community partners to address social, emotional, and practical needs.

Requirements

Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
Excellent communication skills (verbal, written, and interpersonal)
Excellent time management, organizational and multi-tasking skills
High level of accuracy and attention to detail
Ability to maintain discretion and confidentiality with sensitive information
Bilingual in Spanish required

Nice To Haves

Associate degree preferred
Bachelor's degree in Social Work, Psychology, or a related field
One (1) year of direct experience in a Behavioral Health or Social Services setting such as outpatient clinics, facilitates and/or related community-based organizations, preferred

Responsibilities

Conduct assessments of client strengths, needs, and goals through interviews, screenings, and evaluations to develop individualized case plans in collaboration with clients.
Provide one-to-one education and life skills training sessions, workshops, and group activities to teach clients practical skills and strategies for daily living. Adapt training methods and materials to accommodate diverse learning styles, cultural backgrounds, and developmental levels.
Assist clients with setting achievable life skills goals and helping to break them down into manageable steps. Monitor client progress toward goals, providing ongoing feedback, reinforcement, and support to promote success.
Empower clients to actively participate in decision-making processes regarding their care and service options while educating them about their rights, available resources, self-advocacy strategies to promote autonomy and self-sufficiency.
Contact clients with internal and external service providers, agencies, community resources, and support networks, including vocational training programs, education classes, and social services agencies.
Maintain up-to-date knowledge of available resources and collaborate with community partners to ensure clients have timely and effective access.
Provide emotional support, active listening, and validation to clients in distress. Assist clients in developing ongoing strategies, problem-solving skills, and access to community resources to address immediate needs, such as emergency shelters, mental health crisis support, and/or legal assistance.
Maintain accurate client records, documenting screenings, assessments, case plans, and case notes following agency documentation standards and timeline policies. Prepare and submit reports as required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes.
Ensure compliance with confidentiality regulations and agency policies regarding the handling of client information.
Collaborate with interdisciplinary teams to coordinate comprehensive care for clients. Participate in case consultations, team meetings, and multidisciplinary meetings to discuss client progress, case plans, and coordinator of services.
Other duties and projects as assigned.