Case Manager

Justice Resource Institute • Jamaica Plain, MA

25d

About The Position

The Assisted Living Program (ALP) helps people disabled due to HIV/AIDS who are homeless. ALP helps individuals obtain a housing subsidy, secure an apartment and then provides ongoing case management to help each individual maintain their health, housing and independence. This role is responsible for providing direction and support to program efforts to ensure the safety of persons served and families, staff, visitors, and division sites. The Case Manager will also ensure staff are trained in safety initiatives and that procedures are followed, monitor safety drills, oversee agency safety initiatives, and create methods for implementation. They will follow procedures on hand washing, universal precautions, COVID/infection control, and OSHA regulations, and ensure staff compliance. The role involves delivering functions in various appropriate settings, including driving personal vehicles. Responsibilities include following through with reports and investigations for critical incidents, providing direct supervision or assigning supervision duties, leading meetings, participating in hiring processes, and attending division-wide meetings. The Case Manager will support a positive workplace culture, participate in Performance Improvement (PI) functions, establish relationships with community partners, operate within the approved budget, and complete other duties as assigned by their supervisor.

Requirements

• Must be 21 years or older.
• Bachelor’s Degree is preferred
• Minimum 3-5 years work experience with the priority population.
• Case management experience; HIV-specific experience preferred.
• Self-directed, team-oriented, flexible.
• Excellent oral and written communication skills.
• Demonstrated knowledge of and sensitivity to issues related to HIV, substance abuse, poverty & homelessness, and a wide array of populations required.
• Background and driving record checks will be performed.

Nice To Haves

• Creole and Spanish speaking applicants encouraged to apply.
• HIV-specific experience preferred.

Responsibilities

• Provide direction and support to program efforts to ensure the safety of the persons served and families, staff, visitors, and the division sites.
• Ensure that program staff are trained in Workplace Safety/Violence Prevention initiatives, policies and procedures, and ensure that these procedures are followed by program staff.
• Review, monitor, and collect program efforts with all fire and emergency drills, oversee agency/site safety initiatives/objectives as needed to ensure program directors are meeting expectations.
• Monitor agency safety wide policies and create methods and procedures for their implementation within the division.
• Follow JRI procedures on hand washing, universal precautions, COVID/ infection control procedures, and relevant OSHA regulations, as well as ensuring that all staff are following those requirements.
• Deliver role functions in the program/site, client’s home, community, collateral contact's office, DCF, DMH, DPH, DDS, or school building, or other setting that is appropriate for the client in a safe and appropriate manner. This would include driving to and from those settings in one's personal vehicle, with or without the clients or staff.
• Follow through with reports and investigations as indicated regarding critical incidents and sentinel events.
• If required provide direct supervision of any assigned program staff or assign supervision duties to other staff and monitor that supervision.
• As assigned by supervision plan and lead facilitation of any monthly, quarterly, or other meetings for your program as it relates to training, support, compliance, policies, safety, etc.
• Participate in hiring and management of hiring process for your program.
• Participate in division wide meetings as required by Executive Director or Deputy Director of the division.
• Support the program team to build and nurture positive workplace culture.
• As part of the Performance Improvement (PI) function, ensure the development and assessment of PI Indicators through strategic planning process; report on data and opportunities for improvement to your supervisor and corporate staff.
• Establish and maintain strong relationships with local community partners; attend meetings as required.
• Operate the program within the approved budget; provide input into budget preparation and adjustments, ensure proper accuracy of accounting of program budget.
• Complete other duties as indicated by supervisor.

Benefits

• $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level