Case Manager, Morrissey
About The Position
PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing through the Housing with Support model, promoting long-term housing stability and the end of homelessness in Boston. The Case Manager is part of an intensive case management team serving tenants who may experience untreated mental illness, active drug and alcohol addiction, and other major health challenges. The role uses a Harm Reduction and Trauma Informed approach, including Stages of Change Theory and Motivational Interviewing. The Case Manager manages a specific tenant caseload and collaborates with housing staff on program-wide efforts to stabilize and promote tenants’ individual growth.
Requirements
- High school diploma or equivalent.
- Strong written communication skills.
- Computer proficiency in Microsoft Office products.
- Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills to promote improved behavioral health among tenants.
- Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
- Experience working as part of a team.
- Clear commitment to the population served and ability to work as part of a team.
Nice To Haves
- Bilingual Spanish/English.
- Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders.
- Experience working with chronically homeless individuals in Housing with Support programs.
- Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, and criminal and civil justice system involvement.
- Knowledge of government benefits systems and Boston-area service providers.
- Experience with HMIS.
Responsibilities
- Manage a specific caseload of tenants.
- Collaborate with housing staff on program-wide efforts to stabilize tenants and promote their individual growth.
- Assist tenants with required program documentation.
- Assist tenants in obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid.
- Support tenants in developing activities of daily living skills.
- Create individual service plans with tenants.
- Maintain necessary documentation.
- Respond appropriately in crisis situations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
