Case Manager - LAWA

Alcott Center For Mental Health Services•Culver City, CA

8d•$24 - $26•Onsite

About The Position

The Case Manager provides direct outreach, engagement, assessment, intensive case management, service coordination, and transportation support to people experiencing homelessness at Los Angeles International Airport (LAX) and other designated Los Angeles World Airports (LAWA) properties. Under the supervision of the Program Manager, the Case Manager delivers client-centered, trauma-informed services consistent with Alcott’s harm-reduction, psychosocial-rehabilitation, and client-choice philosophy. The role collaborates with LAWA, airport security and public safety personnel, the LAX Transit Security Team, the Crisis Intervention Team (CIT), behavioral health and housing providers, and community partners to connect individuals with services and short-term housing options. It requires sound judgment, flexibility, safe and professional conduct in a dynamic airport environment, accurate documentation, and compliance with airport security requirements. The position is on site and field based, with regular work at LAX terminals and other designated LAWA properties and travel to community service locations as required. Scheduling may include daytime coverage and as-needed evening, nighttime, or weekend hours based on program needs.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field, or an equivalent combination of education and relevant experience.
Experience providing outreach, case management, housing navigation, behavioral health, or supportive services to people experiencing homelessness or other vulnerable populations.
Knowledge of homelessness, harm reduction, trauma-informed care, crisis intervention, and community-based service systems.
Ability to engage individuals respectfully, including people who may be reluctant to accept services, and work effectively with people from diverse backgrounds.
Strong written, verbal, organizational, interpersonal, and documentation skills.
Ability to work independently in a field-based environment, manage competing priorities, and respond appropriately to changing or high-pressure situations.
Ability to collaborate professionally with public agencies, security personnel, behavioral health providers, housing providers, and community partners.
Must pass required Live Scan fingerprint clearance, LAWA clearance, and background check.
Valid California Driver’s License, clean driving record, and insurability under Alcott’s policy.

Nice To Haves

Experience working with people experiencing homelessness in an outreach, housing, behavioral health, or crisis-response setting.
Experience working in an airport, transportation hub, public safety setting, or other complex public environment.
Experience coordinating with law enforcement, security personnel, crisis intervention teams, or governmental agencies.
Bilingual in English and Spanish.

Responsibilities

Conduct proactive outreach at LAX terminals, SkyLink/people mover areas, and other designated LAWA properties to identify and engage people experiencing homelessness.
Coordinate with LAX security, public safety personnel, and the LAX Transit Security Team to connect people experiencing homelessness on LAWA properties with appropriate services.
Engage individuals with dignity, respect, cultural humility, and an emphasis on client choice, self-determination, and harm reduction; build rapport and provide follow-up when appropriate.
Complete needs and other assessments as directed by LAWA and in coordination with CIT, including quarterly assessments when assigned.
Identify immediate needs and barriers related to housing, behavioral and physical health, benefits, identification, and supportive services; communicate urgent concerns to the Program Manager and appropriate partners.
Provide individualized case management and service coordination to help clients access housing, behavioral health, medical, benefits, and community-based services.
Work with clients to identify goals, explore options, and support voluntary connections to services.
Coordinate referrals and follow-up with housing providers, service agencies, the Los Angeles County Department of Mental Health, CIT, and other community partners.
Support short-term housing placements for eligible individuals by coordinating referrals and confirming placement details with the Program Manager and providers.
Maintain professional boundaries and clarify the distinction between outreach and case management and the roles of airport security, public safety, and law enforcement.
Consult with the Program Manager regarding complex situations or service barriers, and respond professionally to changing needs, stakeholder feedback, and field conditions.
Coordinate access to off-site short-term housing, including motel or shared-housing options available through program providers.
Provide authorized, as-needed, non-emergency, non-medical transportation to short-term housing or appropriate services using the program’s dedicated vehicle.
Follow transportation safety procedures and accurately document transportation activities and outcomes.
Communicate housing availability, referral status, placement outcomes, and barriers to the Program Manager.
Complete timely, accurate documentation of outreach, assessments, referrals, case management, transports, placements, and other services.
Maintain service records and data in accordance with Alcott policies, LAWA contract requirements, confidentiality standards, and supervisor direction.
Provide information for weekly and monthly LAWA reports, including encounter and assessment counts, transportation to housing, terminal counts, and success stories as requested.
Maintain professional working relationships with LAWA staff, Contract Administrators, airport security and public safety personnel, the LAX Transit Security Team, CIT, service providers, and other partners.
Coordinate as needed with the LAX Transit Security Team on safety and security concerns affecting passengers, guests, and employees in program areas, including SkyLink and the people mover.
Participate in assigned planning, operational, and case coordination meetings.
Follow directions for access to LAWA properties and promptly report operational concerns, safety issues, or significant incidents to the Program Manager.
Follow airport safety, security, access, emergency, and badging procedures, as well as Alcott policies and professional standards.
Use sound judgment in the active airport environment; apply trauma-informed and de-escalation-oriented approaches and seek supervisory or emergency assistance when a situation exceeds the role’s scope or presents an immediate safety concern.
Participate in agency and funder meetings, trainings, and audits as required.
Maintain current knowledge of relevant community resources, housing opportunities, and behavioral health services.
Contribute to service quality improvement through feedback, accurate data, and identification of engagement or service-access barriers.
Perform additional responsibilities as required by business needs.