Public Outreach Specialist I (LAWA)
About The Position
Provides communications, outreach, and administrative support for the Airfield and Terminal Modernization Program (ATMP) Roadways and Enabling Projects, including Century Beautification, LAX Gateway, and various LAX Landside projects. Reporting to the Public Information Specialist II, the role supports public information and community outreach initiatives, stakeholder engagement, public notifications, and project communications. It helps maintain accurate, timely, and consistent communication with project stakeholders, community members, businesses, and the public throughout project planning, design, and construction. The position is full-time, salaried, and based on a 40-hour workweek. It requires onsite presence at LAX offices and project locations and is not eligible for remote work. Occasional field visits and attendance at community meetings and public events are required. Evening, weekend, or extended-hour work may be required to support outreach events and project milestones. Transportation to and from the LAX worksite is the employee’s or consultant’s responsibility.
Requirements
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Public Administration, Planning, Political Science, or a related field.
- Experience in public outreach, public relations, communications, community engagement, or a related field.
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
- Strong written, verbal, and interpersonal communication skills.
- Excellent organizational and time management skills.
- Ability to manage multiple assignments and deadlines in a fast-paced environment.
- Detail-oriented, with strong proofreading and quality control abilities.
- Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.
- Excellent customer service and stakeholder relations skills.
- Ability to work effectively in a collaborative team environment.
- Ability to maintain electronic records, contact databases, and project communication logs.
- Ability to work onsite at LAX offices and project locations; the position is not eligible for remote work.
- Occasional field visits and attendance at community meetings and public events are required.
- May be required to work evenings, weekends, or extended hours to support outreach events and project milestones.
Nice To Haves
- Experience supporting public infrastructure, transportation, aviation, construction, or government projects.
- Construction project experience.
- Familiarity with Canva and Adobe Creative Suite.
- Experience with website content management systems, including Drupal or similar platforms.
- Familiarity with email marketing platforms such as Benchmark or similar systems.
- Knowledge of social media platforms and content management tools.
- Relevant certifications in communications, public engagement, marketing, or project management.
Responsibilities
- Assist in implementing stakeholder engagement and communications plans for ATMP Roadways and Enabling Projects.
- Track and help address public inquiries, comments, complaints, and information requests, escalating issues as appropriate.
- Help prepare and distribute traffic advisories, construction notices, project updates, and community notifications.
- Maintain stakeholder contact databases and distribution lists.
- Draft routine correspondence, meeting notices, stakeholder updates, and outreach materials.
- Assist with developing presentations, fact sheets, FAQs, and informational materials.
- Coordinate logistics for public outreach events, open houses, workshops, community meetings, and stakeholder briefings.
- Support website updates, document uploads, and content management activities.
- Assist with social media content preparation, scheduling, graphics coordination, and monitoring.
- Support media event preparation, including attendee coordination, logistics, and material distribution.
- Maintain communication records, outreach activity logs, and stakeholder engagement databases.
- Coordinate meeting schedules, agendas, sign-in sheets, and meeting summaries.
- Monitor project activities and community concerns and provide updates to the Public Information Specialist II.
- Help prepare reports documenting outreach efforts, stakeholder engagement activities, and communication metrics.
- Coordinate distribution of project information to internal project teams and external stakeholders.
- Support contractor and consultant teams in implementing approved project communication protocols.
- Assist with field outreach activities at project sites, meetings, and community events.
- Perform other communications and outreach-related duties as assigned.
Benefits
- Health care plan, including medical, dental, and vision coverage.
- 401(k) retirement plan.
- 401(k) matching.
- Paid time off, including vacation, sick time, and public holidays.
- Short-term and long-term disability coverage and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
