BH, Case Manager: Sandusky County, Hrly FT

Firelands Health Careers•Fremont, OH

About The Position

The Case Manager provides community-based services to youth and adults with mental health and substance use disorders under the supervision of the Program Coordinator. Services include assessing ongoing needs; supporting personal independence and daily living skills; coordinating individualized treatment plans and connecting clients with natural supports and community services; monitoring symptoms; providing advocacy, outreach, and symptom-management interventions; and supporting recovery through self-help programs and community integration. The role provides crisis support and stabilization, including de-escalation, assisting therapists with hospitalizations when indicated, safety planning, and coordination with the treatment team and after-hours services. The Case Manager also provides Day Treatment services to adults as assigned. Duties and populations served may vary according to site and department needs. Services must follow department guidelines and applicable Medicaid/Medicare, HFAP, OhioMHAS, and CARF requirements. The Case Manager supports quality care and patient safety through professional development, use of best practices, accurate and timely documentation, ongoing risk screening, safety and crisis-management planning, and collaboration with the treatment team. The role promotes recovery through collaborative treatment planning that incorporates patients’ strengths, abilities, natural supports, self-help resources, and community integration. It also includes assertive outreach to clients who are not engaging in treatment, particularly those considered at risk, and meeting Patient Care Standards for access to care.

Requirements

Associate’s degree or higher in a social-services-related field preferred.
Experience working with people with mental health or substance use problems preferred.
Obtain Heart Saver, Aegis Crisis Prevention, and First Aid certifications within six months of hire.
Ability to understand and communicate effectively in written and oral form.
Sensitivity to the cultural needs of the individual and/or family served.
Punctual attendance at the assigned work location.
Ability to be mobile.
Valid State of Ohio motor vehicle operator’s license and ability to be insured under Firelands’ auto policy.
Provide proof of personal automobile liability insurance coverage upon request.
Ability to work safely and efficiently, maintain an accident-free workplace, and demonstrate working knowledge of emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations, and to use proper personal protective equipment.
Ability to comply with provisions of applicable S.D.S. forms.
Successful completion of a 180-day probationary period.

Nice To Haves

Associate’s degree or higher in a social-services-related field.
Experience working with people with mental health or substance use problems.

Responsibilities

Provide community-based case management services to youth and adults with mental health and substance use disorders.
Assess client needs and support personal independence and daily living skills.
Coordinate individualized treatment plans and link clients with natural supports and formal community support services and systems.
Monitor symptoms and provide advocacy, outreach, and symptom-management interventions.
Support recovery activities, including integration with self-help programs and community resources.
Provide crisis support and stabilization, including de-escalation, assisting therapists with facilitating hospitalizations when indicated, safety planning, and coordination with treatment teams and after-hours services.
Provide Day Treatment services to adults as assigned by the Program Coordinator.
Deliver services in accordance with department guidelines and applicable Medicaid/Medicare, HFAP, OhioMHAS, and CARF standards.
Engage in professional growth and agency-sponsored learning opportunities, use best practices, and provide services in a manner that instills hope and meets patients at their readiness for change.
Use patient engagement and retention practices throughout the episode of care.
Screen for and document risk factors; develop safety and crisis-management plans when indicated; and coordinate with treatment team members and the supervisor to promote patient care.
Maintain accurate and timely clinical documentation.
Involve patients actively and collaboratively in initial and ongoing treatment planning.
Identify and incorporate patients’ strengths and abilities into treatment to foster recovery and independence.
Involve natural supports, self-help resources, and community integration activities as components of long-term recovery.
Conduct assertive outreach to clients who are not engaging in treatment, with extensive outreach to clients identified as at risk without treatment involvement.
Meet Patient Care Standards and use supervisory strategies to address challenges in meeting them.
Comply with applicable safety, OSHA, CDC precaution, personal protective equipment, and Safety Data Sheet requirements.