BH, Case Manager: Sandusky County, Hrly FT

Firelands Health•Fremont, OH

About The Position

The Case Manager provides community-based services to youth and adults with mental health and substance use disorders under the supervision of the Program Coordinator. Services include assessing ongoing needs; supporting personal independence and daily living skills; coordinating individual treatment plans (ITPs), referrals, and community supports; monitoring symptoms; providing advocacy and outreach; and supporting symptom management and recovery activities. The role includes crisis support and stabilization, such as de-escalating people in crisis, assisting therapists with hospitalizations when indicated, safety planning, and coordinating with treatment teams and after-hours services. The Case Manager may also provide adult Day Treatment services as assigned. Duties and target populations may vary according to site and department needs. The Case Manager delivers services in accordance with department guidelines and applicable Medicaid/Medicare, HFAP, OhioMHAS, and CARF requirements. The position emphasizes quality care, professional growth, best practices, patient engagement and retention, accurate clinical documentation, risk screening, safety planning, collaborative treatment planning, recovery, and patient independence. It also includes assertive outreach to clients who are not engaging in treatment and working to meet Patient Care Standards.

Requirements

Associate’s degree or higher in a social-services-related field preferred.
Experience working with people with mental health or substance use problems preferred.
Obtain Heart Saver, Aegis Crisis Prevention, and First Aid certifications within six months of hire.
Ability to understand and communicate effectively in written and oral form.
Sensitivity to the cultural needs of individuals and families served.
Punctual attendance at the assigned work location.
Ability to be mobile.
Valid State of Ohio motor vehicle operator’s license and eligibility for coverage under Firelands’ auto policy.
Provide proof of personal automobile liability insurance coverage upon request.
Ability to work safely and efficiently, maintain an accident-free workplace, and demonstrate working knowledge of emergency codes.
Ability to comply with OSHA regulations, CDC standard and transmission-based precaution recommendations, and applicable S.D.S. provisions.
Ability to use proper personal protective equipment.
Successful completion of a 180-day probationary period.

Nice To Haves

Associate’s degree or higher in a social-services-related field.
Experience working with people with mental health or substance use problems.

Responsibilities

Provide community-based services to youth and adults with mental health and substance use disorders.
Assess clients’ ongoing needs and support personal independence and daily living skills.
Coordinate individual treatment plans, services, referrals, natural supports, and formal community support systems.
Monitor symptoms and provide advocacy, outreach, symptom-management interventions, and recovery activities.
Provide crisis support and stabilization, including de-escalation, assistance with hospitalizations when indicated, safety planning, and coordination with treatment teams and after-hours services.
Provide adult Day Treatment services when assigned by the Program Coordinator.
Deliver services in accordance with department guidelines and applicable Medicaid/Medicare, HFAP, OhioMHAS, and CARF requirements.
Engage in professional growth and agency-sponsored learning, use appropriate best practices, and provide services that instill hope and meet patients at their readiness for change.
Screen and document risk factors, develop safety and crisis-management plans when indicated, and coordinate with treatment-team members and supervisors to promote patient safety and care.
Promote recovery through collaborative treatment planning and incorporate patients’ strengths and abilities into treatment.
Involve natural supports, self-help resources, and community integration activities in support of long-term recovery.
Conduct assertive outreach to clients who are not engaging in treatment, particularly those identified as at risk without services.
Meet Patient Care Standards and use supervision strategies to address challenges in meeting them.