BH Case Manager (New Martinsville)

COMMUNITY CARE OF WEST VIRGINIA INC•New Martinsville, WV

3d•Onsite

About The Position

The BH Case Manager manages an assigned caseload of adolescent and adult patients with long-term mental illness and/or chemical dependency-related diagnoses. The role assesses patient needs; develops, implements, and reviews treatment plans; and coordinates services for patients and their families. The case manager provides support and case-management services and assists mental health professionals in developing and delivering care to people affected by mental illness and/or addiction. The position is based at Community Care of New Martinsville in New Martinsville, West Virginia. Work is performed in a professional medical office setting with business-casual dress. The role involves sitting and/or standing for extended periods, telephone and computer work, and possible exposure to viruses, disease, and infection, as well as traumatic situations involving psychiatric, dismembered, or deceased patients. Employees may be required to work at any facility and are responsible for their own transportation.

Requirements

Bachelor’s degree in social work, psychology, or a human-services-related field.
Two years of experience in a healthcare setting; behavioral health experience is preferred.
A combination of behavioral-health work experience or relevant education and training that demonstrates the knowledge and abilities needed to perform the essential duties.
Working knowledge of serious mental illness, addiction, related treatment modalities and interventions, assessment types and their uses in treatment planning, consumer rights, local community resources, patient-record documentation, and treatment-plan development and implementation.
Ability to interview and assess patients using appropriate tools and to observe, record, and report on individual functioning.
Ability to interpret assessments, evaluations, and observations and use them to develop treatment plans.
Ability to build effective working relationships with staff and relevant community organizations, interact positively with patients and families, and collaborate with multidisciplinary teams and healthcare providers while working independently.
Excellent interpersonal communication skills and ability to engage with varying patient populations.
Flexibility and adaptability to change.
Strong analytical, organizational, and time-management skills; ability to manage multiple projects with little supervision.
Ability to use electronic health records to document patient interactions, progress, and other relevant information.
Ability to work extended periods sitting and/or standing and to perform telephone and computer work.
Ability to see information in print and/or electronically.
Ability to stand, walk, hear, reach, talk, and occasionally lift up to 25 pounds.
Ability to work at any facility and provide own transportation.

Nice To Haves

Experience working directly with adolescent populations and individuals with chemical dependencies.
Experience with Medicare and Medicaid populations, insurance providers, and telephonic engagement.
Demonstrated experience working with an underserved population.

Responsibilities

Accept newly assigned cases after a licensed provider completes the diagnostic intake, and complete a case-management assessment for each patient entering the caseload.
Develop appropriate treatment and service plans with patients, provide relevant services, and establish effective working relationships.
Provide ongoing support and case-management functions in line with the needs, problems, and strategies identified in the treatment plan.
Conduct regular face-to-face reviews with patients and/or relevant staff to assess progress toward treatment goals and modify plans as needed.
Document contacts promptly and maintain case records in accordance with regulatory standards and requirements.
Help patients obtain appointments with external specialists and access community services; make referrals, maintain relationships with service providers, and ensure referrals are addressed promptly.
Track referrals and document their status; communicate follow-up needs to behavioral health staff; contact patients or family members about pending referrals or testing; send referral updates and reminders; and keep the electronic health record current with consultation appointments, results, and recommendations.
Meet regularly with the immediate supervisor to review case-management activities, address administrative issues, and support professional growth.
Communicate with the consulting psychiatrist and support staff about medication compliance, side effects, and medication changes, and alert them to patient changes that may indicate a need for intervention.
Participate in regular interdisciplinary staff meetings at the position location.
Support the mission, values, and vision of Community Care of West Virginia and the facility.
Assist patients, family members, and other clients with concern and empathy, respect confidentiality and privacy, communicate courteously, and help ensure accurate and timely responses to inquiries.
Support care-team orientation and training, work cooperatively with colleagues, assist others, take direction, pursue cross-training as needed, and adapt duties to meet organizational needs.
Use sound judgment, follow through on unusual requests and concerns, report actual or potential incidents, identify equipment maintenance needs, evaluate work, and ensure regulatory compliance.
Adapt to changing priorities, organize work to meet time frames, use downtime productively, and make decisions and take initiative without direct supervision.
Follow departmental policies and procedures, including infection-control policies and the Bloodborne Pathogens Standard.
Perform other projects and duties as assigned.

Benefits

Paid time off (PTO)
Paid holidays
Extended sick pay (ESP)
Medical health insurance and prescription coverage
Basic life insurance for employee and family
Short-term disability
Long-term disability
401(k) voluntary contribution plan
Health reimbursement account
Voluntary employee and family life insurance, dental, and vision coverage
Flexible spending account
Dependent spending account
Discounted undergraduate and graduate rates at West Virginia Wesleyan College for employees and family