Onsite Case Manager (58951)

Capitol Bridge, LLC.•Columbia, SC

4d•$20 - $0•Onsite

About The Position

Capitol Bridge is seeking a Case Manager to join our growing team! The Case Manager is a full-time position supporting an important project. The office is operational between the hours of 8:00am to 5pm, Monday to Friday.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of experience in administrative, case management, financial, or office-based roles preferred.
Strong organizational and time-management skills with the ability to manage multiple cases simultaneously.
Exceptional attention to detail and accuracy.
Ability to work effectively in a fast-paced, deadline-driven environment.
Excellent interpersonal, written, and verbal communication skills.
Proficiency in Microsoft Office, including Excel, Outlook, and SharePoint.
Strong analytical and problem-solving skills.
Ability to work independently and manage shifting priorities
Ability to handle confidential information with discretion and professionalism.
Adherence to ethical business standards and compliance with program security requirements.
Knowledgeable quality standards related to HIPAA compliance.

Nice To Haves

Experience providing direct support or service to clients or customers is preferred

Responsibilities

Manage cases from initial intake through final review, ensuring accuracy, completeness, and compliance with program requirements.
Review cases and supporting documentation for accuracy and completeness.
Identify, research, and resolve discrepancies related to eligibility determinations, documentation, and financial records.
Coordinate and manage the universal inbox, delegating and routing information appropriately.
Communicate with clients and internal stakeholders to clarify information, request additional documentation, and provide case updates.
Transfer and reconcile data between portals, systems, and internal tracking tools.
Maintain accurate and organized case files, including client information, application materials, correspondence, and payment data.
Track payments, refunds, and case outcomes to ensure alignment with internal records and program guidelines.
Prepare reports, summaries, and documentation in accordance with contract, program, or agency requirements.
Coordinate with other departments to support contract operations and workflow continuity.
Stay current on program rules, policies, procedures, and regulatory requirements.
Ensure compliance with internal protocols, ethical standards, and program security requirements.
Participate in training and ongoing professional development.
Perform other duties as assigned.