Case Manager

Shine Bright Care•Wasilla, AK

1d•Onsite

About The Position

Shine Bright Care, LLC is seeking a Case Manager to work in its Wasilla office. The role performs administrative functions, processes and maintains consumer files and database records, and ensures files comply with State and Federal regulations. The Case Manager serves as a primary contact for consumers, legal representatives, guardians, and family members; coordinates assessment and intake documentation; and supports consumers with hiring or terminating personal care assistants and caregivers. The position requires handling confidential information, organizing and prioritizing a high volume of assignments, and working independently or as part of a team. The position is in an office setting and may involve extended hours, including evenings and weekends, and travel to clients’ residences.

Requirements

Experience with personal care and home- and community-based waivers.
High school diploma or GED.
Two years of experience in the healthcare field.
At least 18 years of age.
Valid Alaska driver’s license.
Ability to pass a criminal background check.
Strong interpersonal and customer-service skills.
Knowledge of HIPAA requirements for safeguarding confidential medical and personal records.
Knowledge of Microsoft software applications, including Word and Excel; the qualifications also list Outlook and PowerPoint or willingness to learn these applications.
Typing speed of 65 words per minute.
Knowledge of multi-line phones, copiers, and fax machines.
Effective written and oral communication skills.
Ability to consistently attend work on time and maintain confidentiality.
Strong organizational skills and ability to follow oral and written instructions.
Ability to communicate effectively and maintain a positive attitude.
Ability to interact and communicate with individuals at all levels of the organization.
Attention to detail and ability to compose, type, and proofread materials, establish priorities, and meet deadlines.
Ability to work in a fast-paced environment and manage multiple competing tasks and demands.

Responsibilities

Serve as the primary contact for consumers, legal representatives, guardians, and family members.
Prepare documentation and attend consumers’ initial and annual assessments.
Process new consumer intake documentation.
Fax completed documentation to the State of Alaska for processing.
Assist consumers with hiring and firing personal care assistants and caregivers.
Facilitate consumer meetings and ensure relevant program information, training, and agency policies and procedures are reviewed as needed.
Handle confidential and sensitive information with poise, tact, and diplomacy.
Organize and prioritize a large volume of information and assignments, including paper and electronic filing through a network server.
Work independently and with a team on special and ongoing projects as needed.
Represent the organization professionally when interacting with internal and external colleagues.
Perform other duties as assigned.
Process and maintain consumer files and database records, ensuring files follow State and Federal regulations.